Rocky Mount, NC 27801
Detailed Supervisor effective in creating positive environment employees can thrive and succeed. Reliable quick- paced and very team-oriented. Looking for a new sales-driven role where hard work and dedication will be highly valued.
Focused supervisor proudly offering a background in enforcing policies and developing safety procedures. Courteous and cordial with the desire to monitor work quality, provide excellent training and maintain a clean, safe work environment. Motivated Supervisor eager to improve and streamline service procedures to maximize team efficiency and customer satisfaction. Specialized in quality, speed and performance improvements. SKILLS:
Verbal and written communication
Processes and procedures
Customer service expert
Large cash/check deposits
Personnel training and development
Strong communication skills
Excellent multi-tasker Employee scheduling
Avaya software customer management systems
Telephone inquiries specialist
Staff training and development
Active listening skills
Energetic work attitude
Effective team player
Visual merchandising proficiency
Dependable and reliable
Cheerful and energetic
Inventory control procedures
Cash handling accuracy
Supervisor: Berry Global April 2013 – Current Battleboro, NC My responsibilities are to make sure we get the best quality product out to our customers on time. To make sure that the employees under my supervision are doing the best job they can do, and also making sure that company policies are followed to keep a safe environment in the work place. Following safe practices ensures non OSHA recordable. I worked in a very high demand job for producing medicine bottles for pharmaceutical companies all over the world. Maintained and enforced standards of safety, cleanliness and organization. I have to make sure that all machines have PM’s ( Preventive Maintenance ) to handle the job, that we are expect to do.
Oversaw job site and checked for accuracy, quality and to ensure that all project specifications were met.
Provided leadership in absence of supervisor
SHIFT MANAGER, HARDEES, August 2008 – May 2012 Rocky Mount, NC Documented receipts employee hours and inventory movements Oversaw schedules, accepted time off request and found coverage when shifts were short
Upheld company standards and compliance requirements for operations and cleanliness of all areas
Mentored and supported new employees to maximize team performance Maintained adequate cash supply in cash drawers in multiple checkout stations Exchanged returned merchandise for customer quickly and efficiently Complied weekly monetary reports and records for store managers Built customer confidence by actively listening to their concerns and giving appropriate feedback
WORKING FOREMAN, Merita Bakery, September 1997 – July 2007 My responsibilies was to make sure we made the best product for the high demand we had from our customers. Made sure that the employees I oversaw where doing their job to the best of their ability and being safe while doing the job. Worked alongside other supervisors from other departments within the plant, to make sure the product we made was put up and shipped to our customers on time.
Communicated effectively with customers and workers alike, answering inquiries and questions and responding to compliance.
Reviewed documentation, including safety materials and implemented work site procedures that met compliance.
Volunteered to oversees additional job tasks when the shift supervisor was on vacation or out of the office
Managed daily work assignments by delegating tasks in order of priority to crew workers
Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions
Exceeded customer product expectations by maintaining equipment to product quality products
Picked, Packed, Received, and Restocked products with forklift, lift truck and stock picker
Directed a team to 10 skilled workers to ensure quality, compliance and safety Oversaw proper packaging of products
Responsible for promoting safe and cleaned working environment Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance
EDUCATION AND TRAINING:
Graduated: Northern Nash Senior High School, Rocky Mount NC Diploma - 1987