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Customer Service representative/Sales

Port Harcourt, Rivers State, Nigeria
October 24, 2019

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Address: Flat * Arike Estate Elimgbu Junction Phone Number: +234**********

Port Harcourt, Nigeria.

LinkedIn: https:/



Seeking a challenging role where extensive experience will be further developed and utilised. A professional offering extensive years of experience in delivering excellent customer service through a positive attitude and great listening skills. Creative and result oriented with proven expertise in consistently penetrating new markets to ensure sustainable growth. Leverages exemplary communication and in-person meeting to establish presence and build a positive brand fostering continuous client engagement.


Client focused

Excellent Communication(oral &written)

Time management



Team player


Positive attitude

Attention to detail

Product knowledge



CREWSOM FARM August 2017 - Present

Marketing Manager

Port Harcourt, Nigeria

Served as a key member of the executive team charged with formulating strategic direction and devising business development initiatives consistent with overall strategy. Travelled nationally to identify new business opportunities, new farm markets, researched and adapted farm activities to regulations as set out by State and local governments. Planned and executed marketing strategies and events including trade shows and conferences with hundreds of participants. Cultivated business partnerships and created new sales opportunities including six new large-scale clients.

Built and managed a marketing team to enhance and refine customer relationships and satisfaction.

Collaborated with advertising company to rebrand marketing materials and sales strategy resulting in product awareness and increased sales.

Establish distribution networks for farm produce, initiate market research studies and analyse their findings.

Own the entire sales cycle from cold calling and initial retailer engagement to selling products and managing the retailer

Develop business plans to strategically target retailers in assigned territory forecasting future sales and budgets. Leverage and execute lead generation campaigns and research trials as appropriate

Structure weekly/monthly sales efforts to achieve business plans and territory target

Anticipate retailer and territory needs regularly engaging marketing, customer service, and other departments to share market trends and prepare for future territory growth.

Work towards Key Performance Indicator targets to maximise efficiency and productivity

ENCRESSER LTD February 2016 – May 2017

Customer Service Administrator

Glasgow, Scotland

Solves 90% of complains at the time of call in a professional and polite manner. In rare cases of escalations transfer complains to appropriate department. Hit and exceeds my target of 6 new clients every month (only missed my target in a total of 3 months during a one year period)

Maintain workflow by studying methods; implementing cost reductions; and developing reporting procedures.

Scheduled travel arrangements, sign packages and respond to emails. Provide correct and relevant information to customers over the phone and resolves administrative problems by coordinating, preparation of reports, analysing data, and identifying solutions.

Provides information by answering questions and requests via email or phone and carrying out printing and photocopying of documents when needed.

Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; completes operational requirements by scheduling and assigning administrative projects; expediting work results.

Open and maintain customer accounts by recording account information and promote discounts and sales in order to reach sales targets.

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintains professional knowledge of products by attending trainings, workshops, reviewing professional publications, establishing personal network and participating in professional societies.

Recommend potential products or services to management by collecting customer information and analysing customer needs

Contributes to team effort by accomplishing related results as needed.

VISA KARENA HOTELS November 2010 — September 2014

Marketing Specialist

Port Harcourt, Nigeria

Generated new sales opportunities by developing relationships with new and existing clients through individualized account management. Expanded the hotel which resulted to a new branch that comprised of 53 staffs at inception. Exceeded my monthly target by 15% which resulted to over 3 million naira ($10,700) increase in hotel profit.

Monitored monthly, quarterly and annual travel expenditures in an effort to control company costs

Conducted research that placed emphasis on current trends and opportunities in other to diversify marketing incentives thereby increasing clients database .

Represent the hotel in regional and national hospitality events.

Give a weekly report to management on customer needs, their challenges and interests. Recommend competitive activities, and the potential for diversity in terms of new products and services.

Brainstorm and developing ideas for creative marketing campaigns

Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning etc.)


Glasgow Caledonian University September 2014 – November 2015

Masters Energy and Environmental Management

Glasgow, Scotland.

(Took courses in(but not limited to); Advance Waste Management, Sustainable Resource Management, GIS and Climate Change Management)

Rivers State University of Science and Technology July 2004 – September 2010

Btech Urban and Regional Planning

(Took courses in Neighbourhood Subdivision, Urban Renewal, Tourism, Transportation and Housing)


Proficient in Microsoft office tools( Word, outlook, PowerPoint and Excel)




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