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Manager Customer Service

Granada Hills, CA
October 24, 2019

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Thomas R.M. Ito

***** ****** ****** ****

Granada Hills, Ca. 91344 818-***-****

Objective: Seeking Warehouse Inventory Control Management Position.


Highly motivated, focused, and goal oriented. Experience in all aspects of warehouse and

inventory control operations through hands-on experience in positions of increasing responsibility

25 years Extensive Inventory control and shipping experience.

25 years National Distribution, domestic and international.

12 years forecast, Purchase, planning for Service Parts, and Finished goods.

Warehouse Optimization (Safety, organized, flow, lean)

Vendor specialist.

Relevant Experience

Warehouse Optimization

Optimized shipping procedures and inventory traffic flow for increased capacity and production. 100 % grade for ISO Audit conducted in May 2019, record shipping months in April 2019.

Staffed Warehouse, receiving and shipping departments for optimal coverage, Reduction in OT and indirect labor.

Reorganized Parts warehouse to reduce storage and footprint by 30%. Offsite storage vendors used.

All levels of parts stored based on velocity of usage for efficient pick flow and visibility.

Bin Audits cycle count conducted successfully.

Distribution to warehouse locations across US and Canada

Logistics, Full Load, LTL, (Trump, Say Cargo), FEDEX, UPS freight, Conway, R&L, XPO etc..

Complete responsibility for warehouse safety, Organization, Pick flow, Cycle counts.

RMA return logistics


Drive, create, monitor Orders and Forecasting of all Service Projector Parts and systems components. (1800 active items monitored for weekly replenishment orders as well as special component options, Rack kits, Switches, Servers, Media Blocks, displays, Audio.

Reduced shipping charges for replenishment orders by 5K / month with consistent planned supply orders

Reduced total inventory exposure by 35%

98% turnover on parts and components.

Researched, Interviewed and hired subcontractors to reduce monthly repair cost by 50%.

Proven record in training highly effective staff in customer service environment.

Established excellent rapport with clients from diverse social/economic backgrounds.

Turn-around time for customer orders from 3-5 days to 1 day.


Strong leadership qualities, with a winning attitude that positively affects others.

Organized and efficient, resourceful, bottom line oriented, with a strong drive to excel.

Perform confidently and effectively under pressure, and thrives on challenge

Excellent communicator, a good listener and a valued contributor.

Skilled with people, enthusiastic, approachable, motivated, tactfully direct.

Loyal, conscientious, and dependable.

Experienced with multiple inventory and purchasing programs (SAP, JDE, Amdocs, etc.)

Inventory and warehouse module. (MRP) Sales and distribution module. Material master, Invoicing and forecasting.


Chatsworth Product Inc. Chatsworth, California 2018-2019

Warehouse / Shipping Receiving Manager

Christie Digital Systems USA Inc. Cypress, California 2011~2018

Inventory Control Manager

Nikon Corporation of America Torrance, California 1988-2008

National Parts Manager (promotion) 1998-2008

Purchaser / Nikon National Parts Supervisor (promotion) 1995-1997

National Part Technical Advisor (promotion) 1993-1995

National Parts Order/Invoice writer (promotion) 1991-1993

Parts Order Picker / Receiver 1988-1991


Management Training 1996-1999

Dale Carnegie course 1995

Santa Monica Community College Business Administration 1981-1983

References available on request.

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