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Customer Care Home Health, phlebotomists, security

Saint Paul, MN
October 24, 2019

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ALDP applicant with **+ years experience at Minnesota's Department of Corrections. Proven ability to ensure safe and secure control of my unit, to treat offenders in a consistently fair and humane way, and to communicate clearly and efficiently with all levels of personnel. Excel at motivating my team, supervising others, and working cooperatively. Strong conflict resolution skills. Q U A L I F I C A T I O N H I G H L I G H T S


Correctional Officer Training

Academy (02-1997)

Wisconsin/Minnesota Nursing

Assistant Registry, 190 hrs. in NV

and 90 hrs. in MN (12-1993)

Mentor Training, Basic and

Advanced (2000-2006)

Steward Training 101, 102 (1999);

Served as Executive Board Member


Supervising for Success (02-2007

and 05-2007)

Training "U" Program (2005)

Supervisor CORE Training (05-2007

and 06-2007)

FEMA ICS Courses 700 and 800


DOC SLDP: "Learning to Lead" and

"Tools of the Trade" (2006)

DOER Supervisory Development

"CORE" (2006)

Controlled Access Training System

(CATS) Training (2001)

Bureau of Criminal Apprehension (BCA)

Certified (1998)

Phlebotomy Technician (PBT)

American Society of Clinical Pathologists

Certificate (1992, license current)

American Heart Association Instructor,

CPR/AED/First Responder (recertified


Pressure Point Control Tactics System

Instructor (recertified 2006)

Self Defense Instructor (certified 2007)

Instructor for General/Sexual Harassment


Sexual Assault Response Team (2009)

Incompatibility Review Team (2008)

Safety Committee (2006)

Executive Board Member (2002-2006)

and Union Steward (2000-2002) for

AFSCME Local 600

At Large Board Member for Corrections

Policy Committee (2004-2006)

Qualifications reviewed every 6

months for:

12-guage shot gun

223 caliber assault rifle

Chemical irritants

Other skills:

Weapons disarming

Ground fighting

Pressure point control


Control panels, keys and locking

mechanisms, switchboard, and

closed-circuit television


COMS, CATS, Quick Works,

Report Wizard, Controlled

Movement, Microsoft Word,

Excel, PowerPoint, Internet,

and Email


Examination Medical Services, Inc. Eau Claire, WI Paramedical Examiner, 11-1999 to Present

Part-time position as an independent contractor; hold concurrently with DOC positions. Schedule and conduct medical examinations for health, life, and disability insurance exams Collect blood and urine specimens, conduct EKGs, take blood pressure, pulse, height, and weight Conduct medical health questionnaire; prepare paperwork; maintain an accurate record of all exams conducted Process specimens and package for shipment

Department of Corrections Stillwater, MN

Cell Hall Lieutenant/Watch Commander/Corrections Officer IV, 11-2006 to Present Supervise 20+ correctional officers; motivate, train, and coach officers and other subordinates Administer the daily operations of a double-bunking unit with 380+ offenders Oversee daily operations of unit and initiate action plans to improve overall operation of unit Serve on oral board to assist in hiring of new officers Review, interpret, and evaluate officers’ reports on offender behavior Coordinate meetings, perform employee evaluations, process payroll, and maintain accurate employee performance records Escort and supervise minimum-security offenders to attend "Straight Talk" events in surrounding school districts; use this program to promote/recruit future employees

Rated as “Above Expectations” in most recent performance review (11/16/08 to 11/16/09) and praised for “performing at a higher level than the job requires…and implementing positive changes for staff and offenders in the past year” GLORIA H. ANDREACHI

3969 Gershwin Ave. North

Oakdale, MN 55128

Home: 612-***-****

Work: 651-***-**** x 2723

Mobile: 612-***-****

Continued on next page

Department of Corrections Stillwater, MN (continued) Sergeant/Corrections Officer III, 09-2004 to 11-2006 Provided direction and guidance for trainee/CO/COII staff to ensure that daily operations of unit are carried out in an efficient, secure manner

Offered corrective input to staff regarding work-related deficiencies; verified that corrective actions were taken Responded to offender rule violations, including counsel, verbal warnings, and informal/formal reports Addressed offender incompatibilities and special concerns appropriately Responded in accordance with stated policies and procedures in unusual and emergency situations Conducted IR reviews when necessary

Corrections Officer II, 02-1997 to 09-2004

Qualified and trained to work with A-Team squad; responded to medical emergencies, fires, offender assaults, uncooperative offenders, and staff assaults; provided immediate first aid until nursing staff arrived Conducted PPCT, CPR, AED, and First Responder staff training; mentored COI trainees Conducted cell searches, pat searches, shakedowns, and pack-ups in a respectful manner Supervised and controlled multiple offenders in all areas of institution by enforcing controlled movement procedures; conducted security rounds as required; ensured correct and timely counts Ensured all visitors, staff, contractors, and outside resource volunteers signed in/out and had appropriate authorization to enter premises; conducted searches of handbags, boxes, and briefcases Performed report writing/crime scene preservation tasks as needed Managed switchboard, including routing Incident Management Systems (IMS) calls, monitoring closed-circuit television, controlling and distributing keys, and calling for ambulance/emergency responders for incidents or escapes WOOC, Office and Administration Specialist, 07-2002 to 11-2002; 07-2001 to 10-2001 Held this supplemental position concurrently with Corrections Officer II position. Performed clerical services as directed for the Minimum Security Unit staff (2002) and Health Service Unit staff (2001) Coordinated and updated recordkeeping systems; maintained records of special duty programs Generated reports, prepared event letters, handled offender payroll for pre-release program, kept meeting minutes Coordinated the "Straight Talk" program in the community Interim Health Care Roseville, MN

Client Service Supervisor/Recruiter, 01-1995 to 02-1997 Supervised 60 employees; maintained employee files, assisted with audits, prepared time cards and billing statements Provided staffing/scheduling for 3 nursing home alternatives; scheduled home health aides for patients' daily care Interfaced with patients, providing excellent customer care and accommodating patients' healthcare needs Transcribed orders for all patient care plans

Created and submitted newspaper ads and coordinated job fairs; interviewed and hired qualified personnel; created orientation materials and trained new employees; processed terminations

“Lt. Andreachi is a professional and dependable employee who demonstrates competence in many areas and exhibits an excellent work ethic…She is knowledgeable in regards to the varied needs of the facility staff. She is organized in all aspects of her position.”

- Captain Monica Lais, Department of Corrections, MCF-Stillwater

“After the assault on Offender Reynolds…[Lt. Andreachi] provided essential support for Industry and A-Team officers at the scene. Without delay, she helped secure Building #20 and control offenders within the Industry complex. She…did an outstanding job of maintaining calm in the wake of a very serious assault.”

- Joseph W. Cosgrove, Security Director, Department of Corrections, MCF-Stillwater E D U C A T I O N

College of St. Catherine, St. Mary's Campus, Minneapolis, MN Certificate in Phlebotomy, Minor in Medical Terminology (GPA 4.0), 12-1992 Page 2 of 2


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