Nanny/house help
Resume:
TANIA CHOMBA
C/o MWAMBA KABWE
P/BAG RW*X
UTH ADULT HOSPITAL
UNIVERSITY TEACHING HOSPITAL
,LUSAKA,ZAMBIA
***********@*****.***
PERSONAL DETAILS
Marital Status : Single
Gender : Female
Date of Birth :27/07/80
Religion : Christianity
Hobbies : Sports, Music, Travelling,Reading
CAREER OBJECTIVES
I am a self-motivated individual who prides herself in accomplishments, excellent service delivery and provision of innovative solutions to complex challenges. I am seeking a challenging career which would stretch my skills and provide an environment for me to expand my abilities.
SKILLS & ABILITIES
Through my training and experience, I am highly proficient in the following skills:
Proficient typing skills.
Basic computer skills.
Basic literacy and numeracy skills.
Organizational abilities.
Administrative skills.
Good communication skills, both written and verbal.
A polite phone manner.
Good customer service skills.
ABILITIES
Good organization and high interpersonal skills(at work and community)where promotion of team work is most cardinal negotiation and conflict resolution skills are required;
Proven problem solving, analytical and creative thinking skills in a complex environment
Ability to understand and relate with people of diverse cultural social back ground;
Ability to read, write and speak fluent English, Nyanja and Bemba.
EXPERIENCE
MARCH 15TH TO AUGUST 27TH 2019: RECEPTIONIST AT STEEL TECH INVESTMENTS LTD.
The main responsibilities are:
Develop contact with potential customers in the industry by cold calling, emailing or scheduling meetings in person.
Maintain a strong understanding about product inventory, features and technical specifications to answer specific customer questions.
Present information about company offerings during trade shows or other large events to potential customers.
Give customers in-person product demonstrations and teach them about the features and benefits of each item the company offers.
Become a valuable and helpful resource in all of the dealings with customers and create a friendly reputation in the industry.
JANUARY 2017 TO MARCH 30TH –COUNSELOR AT KAUNDA SQUARE CLINIC (ATTACHMENTS).
The main responsibilities where;
Meeting with clients to discuss their emotional, mental or lifestyle issues.
Acting as a facilitator of group counseling sessions or a mediator in a conflict resolution setting.
Discussing your clients’ desired goals and outcomes.
Providing relevant information or resources specific to the client’s needs.
Assisting clients to set goals and adopt strategies to address their issues.
Referring clients to other healthcare professionals where appropriate.
Liaising with healthcare professionals as part of a health management team.
11TH TO 15TH JULY 2016 –CATERER AT FAIR VIEW HOTEL (ATTACHMENTS).
The main responsibilities where;
Follow catering protocol as well as company health and safety policies and procedures
Plan event menus; incorporate client requests and dietary needs
Prepare event spaces prior to functions; arrange tables and chairs, properly set tables with linens and place settings
Demonstrate exemplary customer service in all interactions with clients and event guests
Attend to guests’ needs for the duration of the event
Prepare and serve food and drinks; bus tables as needed
Load and unload catering vehicles with food, supplies, and equipment for events in all weather conditions
Breakdown and clean equipment following the event; ensure that venue is left clean and tidy
Process orders for catering events
Maintain a clean and orderly store room
2014-2016-TREASURER AT ZAMBIA AIRFORCE MUMBWA (AIR POWER LADIES CLUB).
The main responsibilities where;
General financial oversight
Funding, fundraising and sales
Financial planning and budgeting
Financial reporting
Banking, book keeping and record keeping
Control of fixed assets and stock
EDUCATION
JANUARY 2017 – MARCH 30TH CHAINDA CLINIC
-Certificate in clinical psychosocial counseling.
2015-2016 MUMBWA YOUTH RESOURCE CENTER
-Certificate food production
2000-2001 COPPERBELT UNIVERSITY OF ZAMBIA
-IMIS Diploma
1996-1998 NAMWALA SECONDARY SCHOOL
-Grade 12 Full Certificate
COMMUNICATION
Updated the manual record files of all clients and then computerized the data by storing the same in an online customers’ database software.
ACHIEVEMENTS
Redesigned the scheduling system for the office, thereupon ensuring accuracy in appointments.
Attained a record of running the cash drawer in an error-free manner.
Attained 99% customer satisfaction level based on the feedback forms.
REFERENCES
MR MSAFIRI
FOREMAN STEEL TECH INVESTMENTS LTD
CELL +26-097*******
CHEF TIM
HEADCHEF FAIRVIEW HOTEL
CELL+260*********
SISTER KAYALA
CLINIC INCHARGE
KAUNDA SQUARE CLINIC
CELL +26-097*-******
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