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Customer Service Manager

October 21, 2019

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Work Experience

Marche’ International Ltd.

Team Member May 2016 – Apr 2018

Daily prepare the juices in beverages station booth and serve beverages. Maintain the booth area clean at all time. Assign at the service area department to keep all the tables available for customer. Assist as well in the crepe and coffee bar section.

Outback Steakhouse [OBS Restaurant Singapore Pte. Ltd.]

Kitchen Assistant /Waiter Jun 2015 – Apr 2016

Do basic food preparation and catering expertise. Make sure that Chef has everything they need and be responsible for kitchen cleanliness. Following strict hygiene, health and safety rules.

To ensure food stored appropriately. Sorting storing and distributing ingredients. Asked to keep tracked of what supplies they use to aid in re-ordering supplies as necessary. Wash peel, chops, cut and cook foodstuffs and helping to prepare salads and desserts. Assist the chef to test new recipes.

The Pantry

Service Executive/Assistant Barista & Baker Jan 1, 2014 – Mar 19, 2015

Customer Service is to provide excellent customer service.

To response to always be available to attend the needs of the customer in the school and in the pantry. Part of the role is to answer customer’s enquiries using standard guidelines properly. Assist the management and Operations Manager with any assigned special projects and in specific task. Provide back up to Operations Manager when required and work closely to satisfy customer service requirements.

Convey positively to the team members and support the decision made by the customer service management.

Facilities Function in-charge of the overall facilities of the site and he premises, compliance of the orderliness, supervision of housekeeping and hygiene standards. Ensure compliance in all relevant health and safety regulations are complied with. Recommend repairs and replacement works for building, mechanical and electrical systems.

Outback Steakhouse [OBS Restaurant Singapore Pte. Ltd.]

Server/Waiter Apr 2012 – May 2013

Ensure that our customers are served with great care. We are trained, knowledgeable, skill and with tools we need to do the job to Outback’s high standards.

Ippudo SG [Ippudo Singapore Pte. Ltd.]

Server/Waiter Nov 2012 – Mar 2013

Serve each customer projecting friendly, excellent approach to all guests by escorting them to their respective seats. Build rapport by giving the spill on today promotions.

Barrio Fiesta / Bakahan Manukan Restaurant Philippines:

Waiter /Supervisor 1997 – 2011

Provide friendly, excellent service to all guests by escorting them to their respective seats. Assist team member to perform preparation, table set up and ensure the proper handling of all operation equipment. Assume at all times a pleasing and helpful attitude towards each guest. Handle politely and channel all telephone messages received and handled reservations. Direct guest to their table and remember to scatter the guest evenly at various stations of the restaurant. Handle and solve any concerns and questions from customers. Supervise servers to ensure excellent customer service is provided every time. Support the tasks of Assistant Manager and Department in achieving all goals and key Performance objectives everyday. Manage number of people workflows during caterings services in and outside the restaurant. Accommodate any complaints from displeased customers.

Rac’s Groove:

Waiter 1995 -1996

Take meal order from customers. Set the dinning table for the next client/customer. Keep track of the customer for payment collection.

UniWide Warehouse:

Salesman 1994 -1995

Demonstrate the function and feature of an electronic product to the customer. Assistance in payments and explain the warranty support of the particular appliances. Keep track of the inventory of display items and stocks for re-orders.

Max’s Restaurant:

Waiter 1992 – 1993

Order taking and attends to the customer needs. Provide quality customer service. Encode of order in the computer for accurate billing for every customer. Making sure of customer satisfaction met every time they leave our establishment.

Pacific InterDecor:

Artist 1991 - 1992

Paint artistic designs for export products in a wide range of variety. Provide perfection on drawing in acrylic paint. Meet the deadline of product deliveries for shipping to satisfy the client’s orders.


Factory Worker 1989 – 1990

As one of the Quality assurance inspector for leather goods items I inspect the finishing materials of wallets and belts. Assure to meet the production cotta for the day and taking in the quality of the product. Arrange the package for deliveries.


Quirino High School, 1988

Project 3, Quezon City, Philippines (secondary)

Character Reference:

Rowell Portillo Pillada

Chef @ Marina Bay Sands

+65 96641240

Raj aneesh Thirumugam

Marche’ Manager @ Suntec Tower Three

+65 85116263


1776 KC-27 St. Ph.2 C3 Karangalan Village, Manggahan Pasig City 1611 Philippines

Landline #: 6460469 Mobile #:+63-947*******

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