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Customer Service Operator

Location:
Pretoria, Gauteng, South Africa
Posted:
October 21, 2019

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Resume:

CURRICULUM VITAE

OF

JOHANNAH AMOGELANG TJALE

PERSONAL DETAILS

Surname : Tjale

Names : Johannah Amogelang

Date of birth : 1972.06.03

Identity no : 720**********

Gender : Female

Nationality : South African

Home Language : Setswana

Health : Good

Residential Address: 4553 Kekana Gardens

: Hammanskraal

: 0400

Postal Address : Private Bag x 1030

: Temba

: 0407

Contact number : 073-****-*** or 071-****-***

Email address :adamx8@r.postjobfree.com

EDUCATIONAL QUALIFICATION

Name of school :Motshegoa High School

Standard Passed : Grade12

Subjects Passed : English

: Afrikaans

: Setswana

: Biology

: Geography

: Biblical Studies

TERTIARY QUALIFICATION

Name of institution: Tshwane University of Technology

Name of course :Paralegal studies

Subjects Passed : Communication

: Legal research & writing

: Office practice & procedure

: RDP & the law

: Introduction to law

: Legal bookkeeping

: Legal communication

Reason for leaving : Financial problem.

CURRENT EMPLOYEMENT

Name of the company : Moretele Magistrate Court (Dept. of Justice)

Position : Telkom-Operator(Switchboard operator)

Duration : 11/02/2010 until dates

Duties : Operating switchboard daily.

: Working with telephone system such as PABX and TMS

: Keep proper control of the telephone register.

: Ordering of telephone extension if we have shortage of phone.

: Monitoring the incoming and outgoing calls and taking the messages.

: Make sure that the switchboard is properly monitored daily without fail.

: Manage and print account for official at the end of each month.

: Transferring calls to appropriate extensions without delay.

: Make sure switchboard apparatus are handled properly to pass message.

: Reporting faulty phones to Telkom immediately.

: Make sure that the system upload funds on the 1st of every month.

: Filing the correspondence numerically and alphabetically

: Make follow up’s if the technician delay.

: Assisting of capturing of files for other offices if they have a workload.

: Opening of personal file for new staff.

: Capturing of admission of guilt after they have been receipted by the account clerk daily while the switchboard is not functioning.

: I also help at the account by capturing the AOG after Mr Maluleka has receipted them.

WORKING EXPERIENCE

I worked at switchboard for period of 7 years and I enjoy my job; even during my leave days they use to call me because I am the one who understand telephone system PABX and TMS better. I liaise with my supervisor and relevant service provider. Before I report the telephone faulty to the relevant service provider, I try on my own to avoid the cost and most of the time I make it.

REFFERENCE

Court manager: M.s M.M Ramaano

Contact no: 071-***-**** or (012-***-****

Supervisor: Mr I.T Masa

Contact no: 082-***-**** or (012-***-****

Colleague: Mrs E.M Matseke

Contact no: 072-***-**** or (012-***-****



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