MAJDI BEN FARAJ
STORE MANAGER at Pure Gold Jewellers Kuwait 2017-2019
-oversee everyday operations in stores selling precious metal ornaments.
-supervising and training employees, recruiting new staff, solving customer complaints, budgeting, - Maintaining inventories, updating records, and implementing sales and marketing campaigns. ASISSTANT STORE MANAGER HARVEY NICHOLS Kuwait 2016-2017
-Serves customers by training staff; purchasing and displaying products.
-Promotes sales by demonstrating merchandise and products to customers.
-Contributes to team effort by accomplishing related results as needed. ASISSTANT RESTAURANT MANAGER at COCO CAFÉ (Opening Team) ALSHAYA.CO 2014-2016
-Manage daily restaurant operations and assists with menu planning
-Manage daily boutique operations and assists with menu planning
-Maintains sanitation standards and assists servers and hosts on the floor during peak meal periods
-Strive to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.
-Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records. RESTAURANT SUPERVISOR at VERANDA (opening Team) ALSHAYA.CO 2012-2014
-Oversee all front and back of the house restaurant operations.
-Analyze staff evaluations and feedback to improve the customer’s experience
-Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
-Oversee health code compliance and sanitation standards
-Seek ways to cut waste and decrease operational costs
-Generate weekly, monthly, and annual reports
-Train new employees and provide ongoing training for all staff
-Attend Quarterly P&L meetings
RESTAURANT FLOOR MANAGER DAR ZARROUK TUNISIA 2011- 2012
-Ensure that a restaurant meets its service and sales objectives
-Supervise and direct the activities of staff to make sure that customers have a pleasant experience through prompt and polite service
-Fill in for any staff members in case of absenteeism and ensure that the overall function of the restaurant is managed properly
RESTAURANT SUPERVISOR DAR ZARROUK TUNISIA 2010-2011
-Monitor Customer Experience
-Ensure Adherence to Food Safety and Sanitation Standards
-Hire and Train Staff
-Ordering and Managing Inventory
-Building Sales and Profits
ASSISTANT SALES MANAGER TUNISIA 2008-2010
-Assisting the Marketing Manager and supporting the marketing team with marketing activities.
-Managing events and conference of all the team.
-Updating the team with any new products or informations
-Recruiting, training and supporting help desk representatives and technicians SENIOR WAITER ALMOURADI CLUB KANTAOUI TUNISIA 2006-2008
-Providing excellent wait service to ensure satisfaction
-Taking customer orders and delivering food and beverages
-Making menu recommendations, answering questions and sharing additional information with restaurant in charge
EDUCATION & CERTIFICATION
ECONOMICS & MANAGEMENT LISENCE IN BUSINESS MANGEMEMENT 2008-2011 Higher Institute of Management of Tunisia - Tunisia Sousse EXECUTIVE MBA in STATEGIC MANAGEMENT in BUSINESS MANAGEMENT eLEARN EVER ACADEMY- Online MBA 2013-2014
CABIN CREW CERTIFICATE 2010-2011
International Airlines Crew – Tunisia
-Communication. Ability to Work Under Pressure.
- Decision Making. Time Management. Self-motivation.
-Conflict Resolution. Leadership. Adaptability.
Computer Skills: word, Excel, Access, Power point, publisher and Internet language READING WRITING SPEAKING
ARABIC NATIVE LANGUAGE
ENGLISH Excellent Excellent Excellent
FRENCH Excellent Excellent Excellent