Qualiﬁed Professional with **+ years in fast-paced customer service and call center environments. Personable and professional under pressure.
Front desk management
Adaptive team player
Inbound and outbound calling
Strong communication skills
Business Ofﬁce Manager
ABC Construction/ Oct 2017 to Current
Invoicing, Work orders, Scheduling, Compliance, Bookkeeping Distributed company correspondence, including memos and updates to reinforce and apprise department objectives and developments.
Evaluated and identiﬁed ineffective workflow processes to devise and implement solutions that achieved greater productivity and personnel performance. Interviewed, onboarded, developed and oversaw daily activities. clerical Supported ofﬁce operations, managed client correspondence, ensured record tracking and handled internal communications.
Maintained and veriﬁed credentials, ﬁles, insurance and licenses. Set travel arrangements and gathered documents for management . Maintained personnel records, including applications, performance reports, payroll records,
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Fostered strong customer relationships by responding promptly, accommodating speciﬁc needs and exceeding expectations.
Jackson Hewitt/ Jan 2004 to May 2008
Interviewed, onboarded, developed and oversaw daily activities of clerical and administrative ofﬁce personnel.
Supervised, Senior Tax preparer, scheduling, Customer service, Marketing. Telephone Operator
Millington Telephone Company/ Jul 1998 to Jan 2003 Operated telephone switchboard . Directory Assistance, After hours answering service for Millington alarm, Millington Telephone and Millington Cable. Millington Crime stoppers Information specialist
3665 Mozelle St
Memphis, Tn, 38128
Destin Chamber of Commerce/ Jun 1987 to Aug 1991
Operated telephone switchboard,routed calls to the correct destination. community events
, Tourist information specialist
EDUCATION AND TRAINING
High School Diploma
Chawtahatchee high school 1984
Ft Walton Bch Fl
Fundamentals of Accounting, Business Management
Okaloosa Walton Junior College 1989