Customer Service Nursing Assistant
Resume:
Tanya Calvin
Hampton VA *****
**********@*****.*** Home: 757-***-****
Cell: 757-***-****
● Dedicated Medical Record Safety with 20+ years of experience with expertise in medical and computer technical. Consistently achieved high customer satisfaction rankings, exceeding employer and client goals respected
● Respected builder and leader of customer-focused teams; instilled a shared commitment to customer service as a key driver of company goal attainment ensured the execution of all safety, security, service level, quality and operation policies
Skills
Soarian Electronic Medical records
Customer Service
Medical Security Processes
Medical Security troubleshooting
complaint Handling & Resolution
Customer Satisfaction Enhancement
Teambuilding & Training
Medical Terminology
BLS-CPR
Computer/faxing/mailing
Problem solving
Microsoft Windows/Office Programs
Professional Experience
Clerk I
Anthem/Amerigroup Inc
● Provides basic clerical activities in support of a customer service department
● Routinely files work, reports, documents electronically in case files and designated areas
● Sort, labels, alphabetized documents/files, for others to execute work effort
● Extracts sorted, prep, batch and routes documents within the company as needed
● Operates,camera, scanner and retrieves previously scanned information
● Copies incoming and outgoing correspondence
● Release of information to individuals, agencies in compliance with appropriate guidelines
MEDICAL CLERK 07/2014 to 01/2017
PORTSMOUTH VA NAVAL MEDICAL CENTER – RADIOLOGY DEPARTMENT
● Demonstrate interpersonal communications, teamwork, customer service, flexibility and reliability
● Demonstrated the ability to interact with customers from diverse cultures and backgrounds
● Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions
● Demonstrated multitasking abilities; greeting patients, answering phones, filing orders, downloading digital images on cd and computer, faxing/scanning reports and request, mailing images and patient transporter
● Answer the telephone and receives patients/family members/visitors in the clinic spaces; take appropriate measures to ensure confidentiality and privacy during interactions and provide necessary information and background material (i.e. brief description of problem, etc.) to aid physician in handling callers/visitors
● Receive and respond to various inquiries from patients concerning a variety of medical, personnel, and administrative matters; determine general nature of inquiry and independently respond to all administrative questions and refer medical questions
● Enter and retrieve data from a variety of information systems, included but not limited to Armed Forces Health Longitudinal Technology Application (AHLTA), Consolidated Health Care System (CHCS), Ambulatory Data System (ADS) and Defense Enrollment Eligibility System (DEERS)
● Archiving for storage and retrieval of images and related documentation and reports across workstations or mobile devices for viewing, processing and interpreting images through pictures archiving and communication system (PACS)
PATIENT CARE ASSISTANT 11/2001 to 11/2013
Riverside Regional Medical Center- Intensive Care Unit- Newport News VA
● Demonstrate interpersonal communications, teamwork, customer service, flexibility and reliability
● Demonstrated the ability to interact with customers from diverse cultures and backgrounds
● Transformed difficult customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions
● Commended for multitasking abilities; unit secretarial duties, answering multiline phone system
● Adherence to HIPPA Policy and Procedure
● Computer application and printer troubleshooting
● Update and maintain electronic health records
CERTIFIED NURSING ASSISTANT 06/2001 to 11/2001
Interim Healthcare Agency – Hampton VA
● Assessing patient vital signs with long term health care
● Assisted nurse with all aspects of daily care including bathing, feeding, dressing, toileting, lifting, and turning
● Responsible of keeping track of patient vital signs, reporting and charting all aspects of patient direct care Certified Nursing Assistant/Rehabilitation Assistant 03/2000-06/2001
Memorial Hospital-Colorado Springs, CO
● Demonstrate interpersonal communications, teamwork, customer service, flexibility, and reliability
● Demonstrated the ability to interact with customers from diverse cultures and backgrounds
● Transformed difficult customers into loyal, repeat guests by leveraging strengths in premium service deliv and ability to find win-win resolutions
● Commended for multitasking abilities; unit secretary, answering phones, running errands
● Responsible for direct care of patient
● Responsibilities include taking care of basic activities of daily living; hygiene care, bathing, dressing, feed toileting, lifting and turning
● Handle, operate and maintain medical equipment
Education
ECPI University - Virginia Beach, VA 06/2013 to 08/2014 Associate of Science Network Security
● COMPTIA A+ Computer Maintenance Courses
● COMPTIA Security+ Courses
● Cisco Networking Courses
Colorado Technology College - Colorado Springs, CO 01/1998 to 06/1999
● COMPTIA A+ Computer Maintenance Courses
Certifications
DOD Public Trust 07/2014 to Present
Customer Service Certification 11/2013 to Present
COMPTIA A+ Hardware Certification 01/1998 to Present Nurse Aide Certification 04/1992 to 08/214
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