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Customer Service Assistant

Location:
Accra, Greater Accra Region, Ghana
Salary:
2500
Posted:
October 21, 2019

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Resume:

ADU SAKYI EMMANUEL

POST OFFICE BOX ****, SUNYANI - BA / HOUSE NUMBER: ZU/6/ECG/269 – ACCRA

· +233 (0-203******/547416090

adam2x@r.postjobfree.com · adam2x@r.postjobfree.com

Self-motivated, resourceful leader with solid academic background in Accountancy, excellent analytical and problem solving skills and ability to produce high quality work on deadlines. Aspiring for a position or opportunity where I can use my academic training, in-service and experience on work duties to meet target.

EXPERIENCE

DECEMBER 2018 – JANUARY 2019

CUSTOMER SERVICE AGENT, ISONBPO (AIRTELTIGO CALL CENTER)

Manage large amount of calls.

Open and maintain customer accounts by recording account information.

Cross sell products and services to customer who call the call center.

Inform customers of the usefulness to reconsider service or product cancellation.

Welcome and attempt to persuade customers warmly and probe any assistance they require.

Build sustainable relationship of trust through open and interactive communication.

Go extra mile to engage customers and satisfy their needs.

Keep records of customers’ interactions, process customer account and file documents.

JANUARY 2017 – SEPTEMBER 2017

ASSISTANT COORDINATOR (FINANCE), ASEDAYE CHILDREN IN NEED FOUNDATION (NGO)

Preparation of monthly and quarterly financial report to directors in Germany.

Vetting and selection of new kids into the program.

Oversee the renewal of NHIS cards for some selected deprived communities.

Supporting deprived communities within the district with basic social amenities like water, food or school uniforms.

Preparation of annual or contingency budget.

AUGUST 2014 – OCTOBER 2016

ACCOUNTANT, DORMAA AREA AGAPE COOPERATIVE CREDIT UNION

Preparing and analysing year-end financial accounts.

Liaising with company's auditors for both internal and external auditing.

Preparation of monthly management accounts and bank reconciliations.

Ensuring compliance with all statutory and cooperative law requirements.

Development of annual operating budget.

Develop, coordinating and implement internal control procedures.

EDUCATION

OCTOBER 2018

B-TECH ACCOUNTING TECHNOLOGY, sunyani technical university

Second Class Upper Honors (awaiting final certification).

AUGUST 2013

HND ACCOUNTANCY, Sunyani polytechnic

Second Class Upper Division with CGPA of 3.96

SKILLS

Proficiency in MS Office Suite (word, Access, PowerPoint).

Time Management.

Analytical reasoning.

Software Manipulation (Sage 50, Zigloi Micro Banking, Spreadsheet Accounting).

Customer Service Systems

Creativity.

Persuasion.

Training/teaching.

Collaboration.

Adaptability.

People management.

ACTIVITIES

Administrator & Teacher Seli’s International School (Syi) September 2017 – November 2018.

Teacher National Service Scheme (Nkrankwanta) September 2013 – July 2014.

AWARDS

Practitioners’ Forum Certificate of Merit April 28, 2018.

CUTraC Leadership Training Certificate of Participation March 26 - 28, 2015.

REFERENCE

Addai Abedinago Coordinator (Asedaye) 020*******/024******* adam2x@r.postjobfree.com

Mr. Gordon Owusu Teacher 020*******/054******* adam2x@r.postjobfree.com

Mrs. Rosalind Yarboi Trainer (ISONBPO) 027*******/026******* -



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