Manager Front Office
Resume:
RAJENDRA SINGH
************@*****.***
Shree Ram Vihar Calony,
Delhi Road, Saharanpur,
UP 247001
SKILLS
• Pr-opening Team Leadership
• Operations management
• Start-up Management
• Property Development
• Strategic Planning
• Budget and Financial
Planning
• Starting up SOP's
• Sales Promotions
• Staff training/development
• Recipes and menu planning
• Budget administration
• Business development
EDUCATION
Kompass Aviation
Dehradun
High School Diploma
Maurya Institute of
Hospitality & Management
Dehradun
One And Half Years Diploma
in F&B
Chaudhary Charan Singh
University
PROFESSIONAL SUMMARY
Driven Property Manager with 05-year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives.Motivated Hotelier with understanding of Hotel processes, customer relations and Hotel SOP's, Promotion Planning and Online Travel Agents.Enthusiastic Administrative Professional with expertise in anticipating professional needs and proactively identifying and resolving problems.
WORK-HISTORY
Hotel Indira Nikun-(Rishikesh)UK
Resident Manager 02/2019 - Current
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Established and administered annual budget with
effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Meerut, UP
Bachelor of Arts
Lords Resort-(Chotila)-Gujrat
Resident Manager 03/2018-2/2019
• Established strong, professional relationships with Co- corporate and residents by promoting team collaboration and delivering exemplary service.
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing
initiatives, business plans and tenant outreach programs.
• Administered property-related budgets, reviewed invoices and tracked costs.
• Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Handled disciplinary actions, performance appraisals and terminations of company staff.
Hotel Natraj-(Rishikesh)-UK
Operation Manager 01/2016-3/2018
• Prepared relevant SRM documents in conformance with Safety Management System (SMS) order.
• Monitored social media and online sources for industry trends.
• Managed quality assurance program including on site evaluations, internal audits and customer surveys.
• Received training and certification from Airtel to represent brand, explain technical functions of mobile devices and guide product selection by customers.
• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Namami Ganges Resort -Shivpuri(UK)
Resident Manager 09/2014 - 01/2016
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing
initiatives, business plans and tenant outreach programs.
• Conducted property showings to highlight features, answer questions and redirect concerns to close
contracts.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Promoted positive company and owner relationships through proactive attention to concerns.
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Developed, reviewed and submitted property operating and capital budgets.
Godwin Hotel - Meerut(UP)
Duty Manager 06/2012 - 08/2014
• Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
• Initiated plans to improve customer relations, quality standards and service efficiency.
• Supervised site investigations, reported issues and escalated those that required further assistance.
• Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling
appointments.
• Managed client correspondence and tracked records to foster office efficiency.
• Directed training and retraining of employees to boost performance and enhance business results.
• Identified and communicated customer needs to supply chain capacity and quality teams.
Hotel The Oasis - Saharanpur(UP)
Front Office Exe• 11/2008 - 12/2011
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Performed research to collect and record co-prorates data.
• Created detailed expense reports and requests for capital expenditures.
• Drafted professional business memos, letters and marketing copy to support business objectives and
growth.
• Coordinated domestic and international travel
arrangements, including booking airfare, hotel and ground transportation.
• Created PowerPoint presentations for business
development purposes.
Hotel Pacific - Front Office Executive
Front Office Exe• 01/2006 - 11/2008
• Created detailed expense reports and requests for capital expenditures.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Identified and recommended changes to existing
processes to improve accuracy, efficiency and
responsiveness of customer service department.
• Coordinated domestic and international travel
arrangements, including booking airfare, hotel and ground transportation.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Date Signature
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