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Sales Customer

Location:
Dayton, OH
Salary:
$40,000+
Posted:
October 16, 2019

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Resume:

MICHELLE HILES

937-***-****

adalw5@r.postjobfree.com

Business Management expert possessing with more than fifteen years of experience in roles including Project Coordinating, Accounts Receivable and Customer Delivery. Self-motivated and driven multi-tasker who thrives on working under pressure. Excellent written/verbal communication skills.

Professional Services knowledge; Budget Analysis; Resource Management; Microsoft; ERP Oracle, PSA Changepoint; Account Receivables; Invoice Engine; Integrated Data Warehouse

EXPERIENCE

OCTOBER 2013 – MARCH 2019

PROFESSIONAL SERVICES PROJECT COORDINATOR, Teradata Corporation

Manage opportunities from analyze status to closed-won status in Changepoint

Set up and monitor projects with an emphasis on resource management and overall project margin

Create and ensure all billings are invoiced promptly and accurately every billing cycle

Ensure PSA compliance with corporate guidelines concerning engagement and project set up

Work with Directors and COS team to resolve customer reconciliation issues for disputed invoices for time/expense and payment

Track orders and ensure order backlog matches monthly revenue outlook

2001 – 2013

COLLECTION SPECIALIST, NCR/Teradata Corporation

Proactively managed collection of debt using established business rules, processes and methodology

Timely resolution of queries/disputes via liaison with both the external customer and our internal customers (Business Units, Sales, Billing Team, Treasury)

Ensured that all unresolved/unidentified payment receipts were closed on a timely basis

Ensured that receipts were applied timely and accurately to each customer’s account

Worked with billing department, Sales, and PS/CS organizations to identify and resolve customer invoicing questions/issues to ensure timely payment from the customer

1994 – 2001

CUSTOMER IMPLEMENTATION SPECIALIST/CUSTOMER DELIVERY PARTNER, NCR

Responsible for validating all incoming orders met Executable Order Guidelines – Signed Order/PO, Universal Agreement on File, Valid Product Configuration and Pricing

Acted as the single point of contact between sales and supply chain

Managed customer and plant directed changes to orders using NCR customized software applications

Ensured inventory did not age past the target of eight weeks by identifying issues in bi-weekly installation meetings

Ensured orders were invoiced only when they met NCR Revenue Recognition Guidelines

EDUCATION

BACHELOR OF SCIENCE IN OPERATIONS MANAGEMENT AND INFORMATION SYSTEMS, Wright State university

SKILLS

Self-motivated, ability to work independently and as part of a group

Ability to effectively manage multiple projects simultaneously

Ability to work under pressure and with deadlines

Additional systems experience includes Integrated Data Warehouse, ERP Oracle Management, Microsoft Excel/Word



Contact this candidate