Human Resources Manager/ HR Business Partner/Generalist

Ericka Cohen

661-***-**** ********@***.***

HUMAN RESOURCES MANAGER/GENERALIST

Bilingual (Spanish) HR Professional, offering over 20 years of experience working in a fast-paced environment

Extensive background in HR generalist issues, including employee recruitment and retention, staff development, conflict resolution, HR records management, HR policies and legal compliance, compensation

Demonstrated success in building partnerships, focusing on diversity and inclusion efforts with an emphasis on attracting and retaining diverse talent

HR SKILLS

Policies & Procedures

Employee Relations

Training & Development

HRIS /Office 365

I-9, OFCCP Compliance

Staff Recruitment & Retention

Benefits Administration

Employee Engagement Activities

Regulatory Compliance

FMLA, Workers Compensation

Orientation & On-Boarding

Performance Management

Coaching/ Counseling

Problem Solving

Safety

PROFESSIONAL EXPERIENCE

ARVATO DIGITAL SERVICES – Valencia, CA 2014 - 2019 Subsidiary of Bertelsmann, global outsourcing company HR Manager 2017- 2019

HR Generalist 2014 - 2016

Key Results:

Partnered with senior management to facilitate the delivery of HR services

Oversee internal processes related to hiring, onboarding, performance management and bonus program, immigration, employee relations, terminations, ensuring compliance of records and reporting for three locations

Responsible for processing bi-weekly payroll

Managed visas and Green Card processing supporting company’s recruitment and retention efforts

Provided guidance regarding Workers compensation, benefits, FMLA, serving as a liaison between insurance carriers and employees

Developed job descriptions, benchmarked and streamlined entry level jobs

Conducted full cycle recruiting for exempt and non-exempt job openings

Conducted timely internal employee investigations assisting management with conflict resolution

Created and implemented successfully a company-wide recognition program

Maintained a productive and positive work environment through training and participatory meetings

Supported change management and employee transitions

Managed employee engagement activities

Partnered with management in succession planning projects

Conducted employee trainings in both languages, English and Spanish PHARMAVITE Valencia, CA 1997 - 2014

Global leader and manufacturer of vitamins and dietary supplements HR GENERALIST/ HR REPRESENTATIVE

Key Results:

Organized and managed full cycle recruitment for exempt and non-exempt positions - sourcing, interviewing, maintaining applicant tracking system, and salary recommendations for three locations with over 400 employees.

Played a key role in ensuring a successful relocation of 300+ employees from one facility to another, guiding and championing the change related to new HR programs and policies.

Supported business units with employee relations issues, inquiries and investigations, providing solutions and recommendations.

Conducted new employee orientations and on-boarding to ensure the smooth transition of employees into new roles.

Fostered a team- oriented culture by practicing an open-door approach that modeled positive dialogue across the organization.

Took charge of the annual benefit administration enrollments for 300+ employees. Ericka Cohen Phone: 661-***-**** Page Two

Trained members of management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to effective hiring decisions.

Created interview questionnaires for non-exempt positions that contributed to a uniform and standardized process.

Took the initiative to create an efficient process to accurately track temporary staff that helped reduce headcount costs and ensuring the accountability of a consistent length of assignments for each of the 300+ temporary workers.

Coordinated and successfully executed employee related activities such as holiday parties, family day, and recognition awards.

Successfully trained Operations employees in the use of new electronic performance review system, tailoring the presentation to a bilingual audience.

Partnered with a new staffing agency to develop a conversion/upgrade process with the current temporary workforce that provided guidance on cultural fit and company’s policies.

Provided insights to revamp new orientation programs, providing information relevant to Operations/Production employees, creating an easy to understand and a “User Friendly” approach.

Shared responsibility to ensure utilization of tools by management and employees in the performance management process (e.g. goal setting, mid-year and annual reviews, development planning).

Partnered with managers on diversity and inclusion efforts with an emphasis on attracting and retaining diverse talent thus successfully leveraging the use of in-house programs.

Maintained and updated HR databases including: Requisitions, LOA’s, ER, Temporary headcount. EDUCATION & CERTIFICATIONS

COLLEGE OF THE CANYONS — Valencia, CA

AS Business Management

Human Resources Management Certification

Professional Development:

Employee and Labor Relations

Harassment Prevention

Safety in the Workplace

Compensation and Benefits

Leadership Training

I-9 Documentation

Recruiting and Retention

Performance Management

Employment Law & Regulations

Affiliations:

Professionals in Human Resources Association (PIHRA) Recognition:

Team Player

Productivity

Work Ethics

YWCA Phenomenal Woman Award

Computer Skills:

HRIS applications (Virtual Edge, ADP, Ultipro, SuccessFactors, Kronos)

MS Office (Word, Excel, PowerPoint)

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