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Customer Service Sales

Location:
Hawalli, Hawalli Governorate, Kuwait
Salary:
350
Posted:
October 16, 2019

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Resume:

DIVINA M. VALDEZ

Block *, Street **

Bldg ** Floor 4 Room 20

Tel. # 50425654

Email : adaltt@r.postjobfree.com

Position Desired: Call Center / Customer Service

Objective:

To explore more knowledge and contribute my skills to my new company and to earn more friends.

Work Experience:

Position : Call Center Agent / Talabat Online/Acting Supervisor

Company : Kuwait Food Company

Start : 2009 March to present

Description

Incoming and outgoing bound calls.

Promoting new product and suggestive item of the day.

Handling customer complaints, follow up and taking order of the customer.

Giving the customer's satisfaction before the end of the call.

Managing incoming calls and customer service inquiries

Generating sales leads that develop into new customers

Identifying and assessing customers’ needs to achieve satisfaction

Setting goals for performance and deadlines in ways that comply with company’s plans and vision

Organizing workflow and ensuring that employees understand their duties or delegated tasks

Monitoring employee productivity and providing constructive feedback and coaching

Work Experience:

Position : Customer Service/Cashier

Company : Kuwait Food Company

From : 2005 June

Untill : 2009 March

Description

Frontline position

Taking care of the cash machine

Daily sales report

Taking order to the customer manually

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greet customers entering establishments.

Maintain clean and orderly checkout areas.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Issue trading stamps, and redeem food stamps and coupons.

Resolve customer complaints.

Educational Attainment:

College : Nueva Viscaya State UniversityBayombong Campus

Course : Bachelor of Science Education

Major in English

Year : 1990-91 (undergrad)

Special Skills:

Cooking

Language Skills (Kuwaiti and Egyptian Speaking)

Playing Volleyball

Personal Details:

Date of Birth : July 07, 1974

Place of Birth : Bambang, Nueva Viscaya

Nationality : Filipino

Height : 5'5"

Visa # : 18

Marital Status : Single

DIVINA M. VALDEZ



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