Manager Contact

CURRICULUM VITAE

FOR

SIBONGILE AGNES DLAMINI

PERSONAL DETAILS

Name : Sibongile Agnes

Surname : Dlamini

Date of birth : 16 September 1979

Identity number : 790**********

Gender : Female

Nationality : South African

Contact number : 082-****-***

Alternative number : 084-****-***

Email address : *********@*****.***

Home address : 2569 First Avenue

Siluma View

Katlehong

1431

EDUCATION QUALIFICATIONS

Name of school : Fumana Comprehensive School

Grade obtained : Grade 12

Subjects Passed : English. Isizulu, Accounting, Economics, Math and Business Economics

TERTIARY QUALIFICATIONS

Name of Institution : Boston Business College

Course : Diploma in Computer Clerk

Subjects Passed : Business English,Internet, MS Word, MS Excel Introduction to PC, MS Windows, Business English,

General Office practice

EMPLOYMENT HISTORY

Name of Company : Transaction Capital Recoveries

Position held : SARS Call Centre Agent

Period : 2018-03-12 to 2019-02-28

Reason for leaving : End of contract

Duties/ responsibilities/ Skills

: Calling Taxpayers regarding outstanding amounts of VAT, PAYE, and Income Tax

: Capturing arrangement on the system

:, educating taxpayers about the consequences of not paying their taxes.

: Follow up on the arrangement.

Name of Company : South African Revenue Services

Position held : Debt Management

Period : 2015.12.01 to 2016.04.29/ 2017.01.01 to 2017.04.28 Reason for leaving : End of contract

Duties/responsibilities/ skills

: Ensuring that standard debt management cases are finalized within specified turnaround time, liaise with defaulting taxpayers via approved communication channels.

: Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.

: Keep up to date records of completed work, ensure quality of work content, minimize mistakes and continuously improve quality and standards.

: Capturing final demand and send to the client via email and post.

: Capturing third-party appointment after ten days Name of Company : South African Revenue Services

Position held : Contact Centre Agent

Duration : 2016.06.03 to 2016.08.30

Reason for leaving : End of contract

Duties/ responsibilities/ skills

: Communication of transactional outputs and queries in area of work according to policies and quality requirements.

: Ensure that all walk-in inbound and outbound queries for two tax products are promptly, effectively & efficiently resolved.

: Advise clients on registration requirements, taxable income, incorrect assessments, and calculations of tax debits / credits and explain scripted tax law. Carrying out my job.

: Assisting taxpayers through help u file

: Advise taxpayers about their refunds payout date.

: Giving taxpayers their logins details for e filing. Name of Company : South African Revenue Services

Position held : Tax Consultant Agent

Period : 2010.07.01 to 2010.11.19/2015.07.01 to 2015.11.28 Duties/ responsibilities/ Skills

: Communication of transactional outputs and queries in area of work according to policies and quality requirements.

: Advise clients on registration requirements, taxable income, incorrect assessments, calculations of tax debits / credits and explain scripted tax law.

:Submit taxpayers returns.

:Capturing new registrations

:Attend to taxpayers queries

REFERENCES

Contact Person : Dineo

Contact Number : 071*******

Position Held : Team Leader (Transaction Capital Recoveries) Contact Person : Connie Malherbe /Olifile Mhulatsi Contact Number : 010-***-****/011-***-****

Position held : Ops Manager debt management (SARS) Contact Person : Ivy Matsile

Contact Number : 079-***-****

Position held : Ops Manager (Contact Centre)

Contact Person : Jabulani Nkosi

Contact Number : 011-***-****

Position held : Ops Manager branch operations (SARS) Contact Person : Tsoakae Sebebule

Contact Number : 011-***-****/083-***-****

Position held : SBA Team Leader (SARS)

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