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Customer Service Social Media

Qibla, Kuwait City, Kuwait
October 16, 2019

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Work Experience

September 2018 – Present:

Event Manager at Camco Event Engineering.

• Assisting the Managing Partner with planning and execution for various events

• Contacting suppliers (current and new) to obtain competitive prices

• Communicating with clients to assess their requirements

• Help generate leads from within the calling list

• Attend meetings to ensure a streamlined understanding of clients need and our services to them

• Create presentations and proposals suitable for the clients’ needs and requirements

• Generate B.O. Q’s, expense sheets and quotations for each event September 2016 – August 2018:

Public relations, Planning & Purchase Officer at Kuwait Boxes Co.

• Processing all purchase requisitions to create purchase orders for paper and diesel based on daily monitored stock levels.

• Confirm shipping method once costs are compared & confirmed.

• Ensuring all required documentations are received before shipment moves and maintain an effective filing system.

• Following up with finance department to process payments as per agreed terms.

• Monitoring all inbound & outbound shipments ensuring timely receipt.

• Handing over all required documents and coordinating with clearance agent to ensure packages are cleared without hassle.

• Processing hotel & flight requests for different departmental needs.

• Maintaining a healthy business relationship with all suppliers and finding new suppliers for new requirements.

October 2014 – July 2016:

Customer Service Executive, Sales coordinator & Air Freight Import Control Officer for UPS Intl.

• Ensured all customers’ queries are investigated and resolved

• Resolved price discrepancies with customers

• Processing import & export airway bills upon client’s request

• Keeping track of the shipment from origin till destination & following up with the shipper & consignee until package has been delivered

• Processing Damage Information Reports for damaged packages or for shipments which are lost or missing items

• Uploading Proof of Delivery for packages delivered daily NEETHU ALEX

Determined to provide top notch client services to ensure complete satisfaction. Contributing superior language skills, organizational talents, problem solving abilities and task management skills to the success of the organization.


September 2013- June 2014:

Public Relations / Customer Service Executive & content writer for Rubenius Interiors

• Creating a storyline for every project done by the company.

• Meeting with journalists and top end publishers/writers to publish our work in magazines, newspapers and other social media.

• Recruiting individuals for the team according to the CEO’s requirement.

• Organizing interviews and selection events

• Drawing up short-lists

• Helping applicants prepare for their interview

2011 – 2014:

Summer Intern-Editor & Customer service agent in Kuwait University at the Architectural Department.

Academic Qualifications:

• Training Diploma in Air Transport Marketing & Customer Service 2014 Skyline Institute, Kuwait

• Bachelors of Science Degree in Interior Designing 2013 Karavali College, Mangalore University

• Senior High School (Grade 12) - United Indian School, Kuwait 2009

• Junior High School (Grade 10) - United Indian School, Kuwait 2007 Strengths:

• Excellent practical and organizational skills

• Having an artistic and innovative mind

• Concise, grammar-perfect writer of reports, articles and letters.

• Ability to work with minimum supervision.

• Hardworking, Disciplined and Goal-Oriented.

• Able to adapt and learn very quickly.

• Effective communication skills.

• Ability to handle pressure.

• Proficient in MS Office suite.


• Indian born on Aug 15, 1991

• Languages known: English & Arabic

• Interests: Music & Art +965-********/96981021



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