Resume

Sign in

Store Manager Sales

Location:
Qibla, Kuwait City, Kuwait
Posted:
October 16, 2019

Contact this candidate

Resume:

Operations Manager

Zineb Boujida

Kuwait – Egaila

adalp9@r.postjobfree.com

+965-********

OBJECTIVE

I am looking for a respectful position with a reputed organization where I can use my skills and experience to develop and encourage employee productivity inside a healthy environment of teamwork. Moreover, I focus with a comprehensive knowledge of developing programs and leading teams in different sectors. Commercially aware and highly successful in driving business forward whilst delivering high standards, through increasing performance, business development and H.R skills. Moreover, I have proven ability to maximize sales and profitability through excellent service.

PROFESSIONAL SKILLS

Good ability to define gravity of problems, collect data, and establish facts.

Ability to follow through and complete tasks to meet deadlines.

Ability to maintain positive attitude towards co-workers and customers.

Effective time management skills.

Effective oral and written communication skills.

Excellent negotiation skills.

Strong organizational, problem solving skills.

Advanced computer skills in network operations

Effective buyer & decision maker.

Mastering Action plans and presentation.

PROFESSIONAL EXPERIENCE

Joseph

Orion Holding Company

RETAIL OPERATIONS MANAGER (2013- TO DATE)

The Avenues Mall - Prestige Area

Al Hamra Business Tower

Duties

Branding Joseph Concept.

Tracked and measured retail store performance.

Effectively managed store payroll including overtime and temp expenses.

Managed daily cycle counts, receiving variances, and quality of inventory.

Processed applicants and potential employees in compliance with company and Joseph Global standards.

Supported employees during the peak period and manages the store schedule.

Manage inventory and cash to meet established guidelines.

Responsible for daily financial, accounting, and inventory control.

Responsible for following safety guidelines as set by the company.

Implemented store promotions and achieve sales and financial objective, within a timely manner.

Travelling, meeting, buying & attending catwalk in London, Paris, Lebanon and Dubai

Prepared information/project tracking sales reports in a timely manner as required by Company.

Pricing Strategy & retail return policy

Market & competitors studies.

P/L & Budgeting / Forecasting.

Deputizing for the GM, supporting and overseeing potential shop openings.

Overseeing the recruitment of new sales and retail staff.

Responsible for training and induction programs for new staff members.

Monthly training and refresh program for the staff.

Ensuring a consistently high standard of presentation in Store.

Working closely with visual merchandisers.

Maintaining accurate records of all pricing, sales, and activity reports.

Controlling shrinkage, wages, write-off, and cash control and store expenditure.

Marketed the company by organizing private fashion shows and special promotional events as well as the posts on social medias.

Main Achievements:

Increasing the level of Customer care service and reach 97 .8 % over 100

Gained considerable portion of existing market & increased sales turnover by 67% 2013 fiscal year vs. 2014

Implemented changes that increased customer retention by 19 %.

Helped push the business forward to achieve significant turnover and profitability in store.

Increase sales (2013 vs 2014) by over 200%

Chanel

Al Shuhra Group

ACTING STORE MANAGER OPENING 2013

The Avenues Prestige Area

Duties

Trained, developed and communicated with all associates and managers as well as assess performance.

Coordinated and managed all store operational activities.

Overseen timely processing of all personnel actions.

Ensured a positive customer experience.

Supervised store security and safety

Maintained adherence to all company policies and procedures.

Performed other related duties as assigned.

Inventories organization

Schedules and duties organization

Foot flow strategy

Main Achievements:

-Increasing Data Base by 57 % in the first month of the store’s opening

-Reach a target of 260% in the first month of the opening

-Increasing the level of Customer care service and reach 76% over 100

MIUMIU / PRADA

Prada Group / Al Tayer Group.

ACTING STORE MANAGER OPENING TEAM 2012-2013

360 Mall / The Avenues Mall Prestige Area.

Duties

Responsible for representing and merchandising assigned products in retail within a specified geographic area.

Ensured all new product authorizations and core extensions are positions on retail shelf with appropriate timing, space, facings and targeted location.

Provided excellent customer service.

Utilized customer point-of-sale data to find and correct distribution opportunities.

Participated in specific related retail store selling and recall activities on an exception basis as directed.

Responsible for Visual Merchandising

Weekly training for 11 members of the staff, more the new staff for a new opening in The Avenues Mall

Manage the petty cash and float cash

H&M

AL SHAYA

DEPARTMENT MANAGER TEAM 2010-2011

The Avenues Mall

Duties

Assist daily and Weekly training

Assist Meetings with all the team from all levels to discuss the business plan, everyday operations and team brief

Stockroom overview and replenishment process

Provided excellent customer service.

Utilized customer point-of-sale data to find and correct distribution opportunities.

Participated in specific related retail store selling and recall activities on an exception basis as directed.

Visual Merchandising

Pronovias

Al Dagher Group.

STORE MANAGER Opening Team End 2009-2010

360 MALL / OLYMPIA MALL

Responsible for opening 2 new stores.

Creating white album (opening, running, closing duties)

Experience of budgetary and merchandise management.

Consistent at meeting all set sales targets.

Brand experience, working within brand guidelines.

Producing data and reports for senior management on performance.

Visual Merchandising

Main Achievements:

Executing departmental operational manuals.

Spectacularly reduced overheads by cost cutting across the board.

Opening new stores

La Martina

Al Muttawa & Khatib Group.

STORE MANAGER 2011

360 MALL / Avenues MALL

Responsible for opening 2 new stores.

Creating white album (opening, running, closing duties)

Experience of budgetary and merchandise management.

Consistent at meeting all set sales targets.

Brand experience, working within brand guidelines.

Producing data and reports for senior management on performance.

Visual Merchandising

Main Achievements:

Executing departmental operational manuals.

Spectacularly reduced overheads by cost cutting across the board.

Opening new stores

SHOEBOX

ALI Abdul Wahab & Sons

STORE MANAGER Opening Team 2009

Avenues MALL

Responsible for opening new stores.

Creating white album (opening, running, closing duties)

Experience of budgetary and merchandise management.

Consistent at meeting all set sales targets.

Brand experience, working within brand guidelines.

Producing data and reports for senior management on performance.

Visual Merchandising

Main Achievements:

Executing departmental operational manuals.

Spectacularly reduced overheads by cost cutting across the board.

Opening new stores

PHYSIOTHERAPY AND MASSAGE PRACTICE BENSOUDA

PHYSIOTHERAPIST

Casablanca – morocco 2006 – 2007

Working as a physiotherapist freelancer

Private medical massage

Private programs of treatment inside patient’s houses

Support inside the cabinet when it is full of patients

Excellent communication with patients and colleagues

Built an honorable reputation in a very short time

INFINITI FURNITURES

General Store Manager

Casablanca – morocco 2004 - 2007

Exclusive importation of the Spanish brand of fine furnishing “Hurtado” and the Brazilian one with modern style “Artefacto”

Number of staff :8

Superficy of the store : over 400 m2 with 2 levels

Managing the staff,deliveries, sales

Importing

Dealing with Suppliers in Spain (Valencia), Brazil (Rio De Janeiro), China (Hong Kong) and Local (Morocco)

Tracking and analyzing

Costing

Costumer care service

Displays and decorations inside the showroom

Interior design inside customers’ houses

Collect the necessary informations as a trainee about woods and history of furniture’s styles

Stockroom organization and inventory

Responsible for the Duty Roasters

Hiring & Training the staff

Cashing out report.

Main Achievements:

Helped push the business forward to achieve significant turnover and profitability in opening and renovating the store.

From 2000-2003

-Physiotherapist trainee in several specialized departments in the University Hospital Ibn Sina, Rabat (as a program of my studies in Physiotherapy)

- Physiotherapist trainee in 2001 for 2 months in a private chiropractic practice in Casablanca-Morocco

- Physiotherapist trainee in 2002 for 2 months in a private physiotherapy and massage practice in Casablanca-Morocco

- Physiotherapist trainee in 2003 for 1 month in a professional physiotherapy and massage practice in Casablanca-Morocco

- Physiotherapist trainee in 2003 for 2 months in a luxurious SPA in Tetouan-Morocco

EDUCATION :

Bachelor’s Degree in Physiotherapy

ESK / Ecole Superieure de Kinesitherapie/ Rabat-Morocco (transferred later to Casablanca-Morocco)

Hobbies:

Travelling, Swimming, Biking and Fishing.

Languages:

Arabic: speaking, reading, writing

French: speaking, reading, writing

English: speaking, reading, writing

.



Contact this candidate