Human Resource Medical

MITZI K. BOOHER

*** **** ****, *********, ** ****4

865-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Accomplished professional with a Master of Business Administration focused in Human Resource Management paired with multiple years of advanced accounting experience. Excellent reputation for resolving problems, mainstreaming processes, and cultivating and maintaining strong employee relationships. Experienced in policy development, staff management by positively impacting overall morale and productivity, benefit administration, leadership coaching, and compliance reporting.

SKILLS

Compensation/payroll New Employee Orientation

Leadership Coaching & Counseling Business Process Improvements

Employee Grievance & Conflict Resolution Employee Engagement & Recognition

Talent Acquisition & Retention Planning Project Management

Labor Law & Regulation Compliance Policy Design & Implementation

WORK HISTORY

Human Resource Manager, 11/2018 to Present

Eskola, LLC – Morristown, TN

Administered various benefit programs, including 401K, medical, dental, vision and supplemental insurance plans

Liaised between multiple business divisions to improve communication and dissemination of critical operational information

Educated and advised management on successful approaches for enhancing policy implementation and enforcement to prevent legal entanglements involving employee law

Facilitated onboarding sessions and on-the-job training for new hires

Strengthened operational efficiencies and traceability by developing organizational filing systems and tracking documents for confidential employee records, trainings and various reports

Evaluated effectiveness of training programs and provided strategic recommendations for improvements to upper management

Developed new hire employment process to be consistently applied across three branches

Provided guidance on policies and procedures to harmonize responses to complaints and ensure appropriate investigation measures are applied for a thorough resolution of grievances

Maintained company compliance with all local, state, and federal laws, establishing organizational standards

Researched and designed employee appreciation program and benefits plan

Developed and implemented Affirmative Action Plan

Human Resource Coordinator, 12/2014 to 10/2018

Zoo Knoxville – Knoxville, TN

Reviewed human resource paperwork for accuracy and completeness, verified employee references and background check information

Coordinated employment offers with management, developed and extended offer letter to candidate

Developed job descriptions and posted job openings on career websites

Processed bi-weekly payroll and maintained employment records for approximately 250 employees

Researched and corrected all payroll, COBRA, medical benefit, disability and FMLA issues

Explained employee compensation, benefits, schedules, working conditions and promotional opportunities

Developed, explained, and enforced HR policies to cultivate compliant and satisfied workforce

Collaborated with department leaders to assess employment hiring and training needs

Networked with local college to organize a job fair and placement of student intern within select departments

Maintained and educated support staff on current understanding of state and federal policies such as the Affordable Care Act and Equal Employment Opportunity

Assisted in organizing orientation presentations and other related staff presentations

Prepared reports to meet governmental compliance standards, benefit and 401K census reports, and additional data audit reports

Administered medical benefit program and organized open enrollment for 250 employees

Captured and analyzed key feedback from employees during exit interviews

Reported and followed all Worker’s Compensation claims

Senior Staff Accountant, 2014 -2018

Zoo Knoxville – Knoxville, TN

Created accounting process to improve efficiency and organization of month-end and year-end close procedures reducing time needed for closings by ten days

Gathered and analyzed employee, department and company-wide financial information

Maintained and updated general ledger with latest entries with accompanying backup documents including all month end close and year end close entries

Methodically reviewed financial documents, reconciled balance sheet accounts, analyzed, researched and resolved general ledger variance discrepancies

Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions

Contributed to multiple financial system conversions by performing functionality, capability, and data integrity testing prior to launch

Trained accounting and managerial staff on new financial software

Partnered with external auditing firm to prepare yearly audit schedules and ensure compliance with SOX and GAAP regulations

Calculated monthly sales/use tax and quarterly payroll taxes, prepared and submitted returns, and upheld compliance with all applicable laws

Prepared balance sheet, income statement, profit and loss statement, and additional financial reports as needed for presentation at monthly board meeting

Cooperated with senior leaders to create operating budgets and financial project planning

Created ad hoc reports to assist managerial staff with governmental and animal related agency requirements

Human Resource Generalist/Staff Accountant, 02/2013 – 10/2014

Brookhaven Retreat, LLC – Seymour, TN

Processed all aspects of payroll including payroll tax returns for 75 employees

Developed onboarding process for newly hired employees including credentialing process for medical staff

Processed all necessary paperwork and reporting for new hires and termed employees

Managed benefit communication, open enrollment, and addressed any employee issues related to benefit coverage

Coached managerial staff and provided guidance to support employees to resolve complaints and grievances

Researched and processed payment for all accounts payable invoices

Accurately applied accounts receivable payments to client accounts

Maintained all employee and medical client files and contracts

Coordinated with outside CPA firm to manage month end close process

Liaised with outside legal council and medical professionals to address organizational issues

EDUCATION

MBA: Human Resource Management

King University Bristol, TN

BBA: Business Administration

King College Bristol, TN

AS: Marketing and Management

Pellissippi Community College Knoxville, TN

AFFILIATIONS

Society of Human Resource Management 2014 - present

Tennessee Valley Human Resource Association 2017 - present

Board Member of Accurate Paper Box, Inc. 2007 - present

SHRM – SCP/CP Certification eligible expected 2020

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