Resume

Sign in

Customer Service

Location:
Qibla, Kuwait City, Kuwait
Posted:
October 15, 2019

Contact this candidate

Resume:

FREEDA RODRIGUES

Email: adalhj@r.postjobfree.com

Mobile: +965-******** +965-********

CAREER VISION

To acquire a position with a challenging and dynamic company, where I can apply my customer service experience, combined with my communication skills and marketing capabilities. My goal is to work with a strong corporate team to develop, expand and strengthen the company’s market position and contribute to the realization of its vision and goals, by providing the highest standards of services and products to its customers.

PROFESSIONAL EXPERIENCE

INDIGO Mumbai, India

Customer Service Executive, 30 Jan 2014 to 1 Mar 2019

Supervising at check-in counters assisting passengers and issuing boarding passes.

Assisting No Show and Gate No Show passengers.

Handling wheelchair coordination.

Handling Boarding gates coordination, connecting manifest and close out papers and boarding.

Handling lost and found baggage in the Arrivals.

Lead and supervise reservation counters, with booking tickets, refunds and change in travel dates, time, change in origin and destination, handling cash, staff travel.

Work with management to ensure that staff clearly understands their job roles, responsibilities, and performance expectations, on par with INDIGO standards.

UNITED AIRLINES Mumbai, India

Customer Service Associate under Live well Organization, 22 Oct 2012 to 31 Oct 2013

Worked at check-in counters assisting Global, Business and Economy class passengers.

Handling cash transactions for excess baggage.

Boarding announcements, passenger coordination and boarding.

Handling lost and found baggage in the Arrivals.

Handling of arrival crew and departure crew for their hotel stay reservation and transport facilities.

SERCO-(N.R.E) NATIONAL RAIL ENQUIRY Mumbai, India

Sr. Customer Service Executive, Jul 2009 to Jul 2012

Handling calls for train services and underground tube times, platform numbers and fares information based in the United Kingdom.

Supervise the floor with new trainees with their queries and escalation calls.

Voice and Accent trainer

Monitor calls of the staff and give them feedback how to improve their product knowledge and maintain pitch.

WNS Global Service Mumbai, India

Sales Agent, Aug 2008 to Feb 2009

Securing orders on high value Avon products specialized for the US market.

SCHOLASTICS

Higher Secondary Certification – RD National College, Mumbai, India, 2005.

Secondary School Certification – St, Teresa’s Convent High School, Mumbai, India, 2003.

STRENGTHS

Proactive, Influential & Charismatic Leader.

Enthusiastic Team Player & Skilled Mentor.

Articulate Communicator & Detail Oriented Professional.

SKILLS

LANGUAGES

Written and Oral fluency in English

Basic Conversational Proficiency in Hindi and Marathi

TECHNOLOGY

Navitare, Sky speed and Vedalon

Microsoft Office {Word, Excel, Power Point & Outlook}

ACCOMPLISHMENTS

INDIGO, MUMBAI

6E Security Star

Maximum seat sale

Highest Customer Satisfaction

Exceptional Teamwork

REFERENCES

Mrs. Virginia Batra

Office Manager, Kharafi National (KSC) Kuwait.Phone: +965-********



Contact this candidate