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Customer Service

Location:
Omaha, NE, 68105
Salary:
28,000
Posted:
October 15, 2019

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Resume:

Amy Duncan

**** *. **** ******

Omaha, NE *****

402-***-**** (cell)

adalh5@r.postjobfree.com

* Proficient in Microsoft Office programs. Advanced skill in Outlook, Word, and Excel.

* Excellent customer service skills.

* Excellent written and verbal communication skills.

* Strong ability to take accurate direction and multi task.

*Ability to work with little or no supervision.

Professional Experience

GENESIS HEALTH CLUB, OMAHA, NEBRASKA, UNITED STATES Overnight Custodial Staff -August 2018 - Present

Responsibilities include but are not limited to the following:

● Maintaining cleanliness of all areas in the gym complying with industry standards. REGENCY LODGE, OMAHA, NEBRASKA, UNITED STATES

Banquet Captain -August 2016 - August 2018

Responsibilities include but are not limited to the following:

● Schedules banquet staff to ensure there is adequate staff members working each particular event.

● Easily communicate standards to staff, give orders and speak with customers clearly.

● Ensures that room for each client specific event has correct layout and is set to client’s specification request.

● Any and all tasks required to make sure the client has everything they envisioned for their event.

● Participate in and relay to the entire banquet staff any on-going training and or standards that is expected from their position.

ERRUND.COM, OMAHA, NEBRASKA, UNITED STATES

Professional Residential and Commercial Cleaning - July 2017 - Present

● Maintaining industry and company standards for all aspects of residential house cleaning and commercial office cleaning to include but not limited to cleaning/disinfecting kitchens, bathrooms, vacuuming and dusting living rooms, bedrooms, dining, etc. Hand mopping all hard surface floors. Changing linens, pulling/disposing of trash.

THE MAIDS, OMAHA, NEBRASKA, UNITED STATES

Professional Residential House Cleaning-January 2015 - July 2016

● Maintaining industry and company standards for all aspects of residential house cleaning to include but not limited to cleaning/disinfecting kitchens, bathrooms, vacuuming and dusting living rooms, bedrooms, dining, etc. Hand mopping all hard surface floors. Changing linens, pulling/disposing of trash.

OMAHA STEAKS, OMAHA, NEBRASKA, UNITED STATES

Order Corrections Representative (seasonal) -November 2014-December 2014

• Contacting purchasing/receiving customer to make any necessary corrections to shipping address or to the billing payment method (credit card, paypal,etc.).

• Directing purchasing customer to correct department for changes or upgrades to pending orders.

• verifying delivery dates as well as wording for gift tags if applicable. WEST DIRECT LLC, OMAHA, NEBRASKA, UNITED STATES

Account Specialist - December 2008 - February 2013

• Provided office support for assigned Account Manager(s)/client(s) through media entry

(data entry), research, problem-solving, making test calls to ensure client specific programming was functioning, etc.

• Created, maintained, and/or updated client specific reports on a daily or weekly basis.

• Also provided support as a team member for any Account Manager/client that required assistance with larger projects.

• Daily use of Microsoft Office programs

• Developed and maintained working relationships with assigned client representatives as well as internally with all departments.

• Awarded numerous "Team Player" and "Above and Beyond" certificates as well as one

"Employee of the Quarter" award for leadership.

SUPER MID-K BEAUTY SUPPLY, OMAHA, NEBRASKA, UNITED STATES Store Manager - September 2003 - October 2008

• Performed all retail store managerial duties including employee scheduling and payroll, ordering inventory, maintaining working rapport with all vendors, delegating tasks to a staff of 6-10 employees.

• Maintained working relationships with management and staff at two other store locations to coordinate pricing and product knowledge.

• Conducted monthly mandatory store meetings to update all employees on any pending issues, new merchandise, and any changes in procedures. AUTOMART 150, OMAHA, NEBRASKA, UNITED STATES

Receptionist - October 2001 - July 2003

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

• Setup and maintain paper and electronic filing systems for records, correspondence, and other material.

• Open, read, route, and distribute incoming mail or other materials and answer routine letters.

• Complete forms in accordance with company procedures.

• Make copies of correspondence or other printed material.

• Order and dispense supplies.

• Conduct searches to find needed information, using such sources as the Internet. Education

NEBRASKA COLLEGE OF BUSINESS, OMAHA, NEBRASKA, UNITED STATES Completed coursework towards Business Administration Associates, May 2002



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