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Sales Customer Service

Hackettstown, NJ
October 15, 2019

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BREE A MCGEEVER 908-***-****


Highly organized, polished and resourceful Sales and Sales Support Professional with extensive experience in laser focus on Customer First servicing strategic enterprise customers. TECHNOLOGY

• MS Office (Word, Excel, PowerPoint, Outlook), WebEx, Salesforce, Cognos, Jabber, sametime


Summit International Flooring March 2018 - July 2018 Brand Manager

• Made outbound Sales Calls to Interior Designers, Architects and Yacht Builders

• Sent out product samples to potential clients to grow sales

• Handled inbound calls and provided Customer Service as needed TD Bank Dec 2017 - March 2018

Bank Teller

• Provided outstanding Customer service

• Completed transaction for Checking, Savings and all other services

• Contributed towards Branch Sales Goals

• Maintained Vault Security at all times

Verizon Wireless January 2016 - May 2017

Coordinator, Business Operations – Wireless Business Group (WBG)

• Managed e-commerce implementation projects

• Sales Team Operation support for systems, promotions, escalation assistance

• Daily & Weekly reporting for assigned team

• Built collaborative relationships with multiple organizational levels

• Managed Partner Operational Review reporting and presentation creation

• Facilitated external & internal customer meetings and calls.

• Daily customer support and escalation assistance

• Managed promotional campaigns through completion Verizon Wireless September 2000 - December 2015

Coordinator, Business Operations – Strategic Accounts Philadelphia Region

• Facilitated Employee Days, Health Fairs, Lunch n Learn and BYOD events at customer sites

• Customer Order and Billing Support for Employees of Enterprise Accounts

• Provided Self Serve Portal Trainings for Enterprise Customer & Major Account Managers

• Resolved all escalations for the Strategic Team, Fielding high volume calls and email complaints

• Composed High Level Customer Correspondence, Presentations and Spreadsheets

• Large Project On-Site Planning, Customer Support and escalation assistance Verizon Wireless (Formerly Bell Atlantic Mobile) January 1998 - August 2000 Corporate Account Representative – Philadelphia Region

• Educated and excited customers about Verizon's Innovative Business Solutions

• Prospected, cold-called, and generated new sales leads

• Analyzed customer needs and presented integrated solutions

• Facilitated completion of customer contracts

• Provided follow-up Self Serve Portal training for new business customers

• Generated sales forecast and tracking reports

• Utilized negotiation skills to retain customer and build brand loyalty

• Empathized and acknowledged customers to create trust and partnership SKILLS

• Detail Oriented, Ability to Multi-task high priority items, Goal Focused, Independent Worker, Self Motivated, Professional Communicator. Accustomed to fast-paced dynamic environment.

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