ARUN KUMAR.E Nationality: Indian
Email: firstname.lastname@example.org Material Status: Single
Adaptable and efficiency oriented Guest Relation Associate with over Six years of experience in Hospitality field. Personable and approachable attend and arranging meeting with the different people’s. Recognizes and resolves problems quickly and efficiently to foster positive relationships with guest to promote customer satisfaction and loyalty.
01/10/2018 – Present, Rixos premium JBR (Asst guest Relation Manager) Jumeira Beach Residence, Dubai
01/08/2016 - 15/09/2018, St. Regis (Marriott) Al Habtoor City (Guest Relation Supervisor) Dubai.
19/09/2015 – 30/07/2016, St. Regis (Marriott) Al Habtoor city (Housekeeping- Cooridinator) Dubai.
01/9/2013- 10/09/2015, Bangalore Whitefield Marriott (Guest Relation Associate), Bangalore, Karnataka, India.
Have the capability to communicate well with people in English, Tamil, Hindi and Malayalam.
Skillful in all Email Applications and MS Office and Opera, Payroll,
Following and Taking care of the department records.
Successfully Done STP (Supervisor Training program) at St. Regis Hotel Dubai
Successfully done Career Based Cross Training in Guest relation Department at St. Regis Hotel Dubai
Got best contribution staff of the Hotel for Pre-opening award at St. Regis Hotel Dubai
Got Certificate for best “Bespoke” in Trip advisor.
Well-versed in developing and implementing systems to enhance guest experience from pre-arrival to post-departure
Demonstrated expertise in coordinating work activities with various departments to ensure a seamless guest experience
Focused on directing, coaching and supervising staff to ensure a delivery of exceptional customer services
Track record of identifying, communicating and ensuring action on all sales leads pertaining to hotel patrons
• Tier-1 services
• Front desk
• Sales maximization
• Team development
• Customer services
• Safety compliance
• Staff management
• Online promotion
• Dispute handling
Ascertain that the front desk is manned at all times and the hotel and walk-in guests
lead efforts to ensure a positive guest experience through exceptional call handling
make sure that reservations are taken properly and that any offers are communicated at the time of reservations
coordinate the activities of guest relations and front office associates to ensure that they are always available
analyze guests feedbacks to ensure delivery of proper guest services
Handle staffs schedules, rotating shifts and training needs
respond to guests needs and anticipate ones that have not been stated
Encourage staffs members to indulge in suggestive selling such as additional hotel services
oversee the arrival and departure of important guests and corporate clients
appraise staff's performance and suggest additional training if needed
Create and work to daily job lists from the room status list, arrivals and departures list
Keep up to date with current promotions and hotel pricing, to provide information to guests on request
Maintain the stocking levels of all point-of-sales and consumables
Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety
Discuss with sales team in business acquisitions, planning, retention and management
Maintain and develop good relationship with customers through personal contact or meetings or via telephone etc.
Maintain complete and accurate guests correspondence data and Develop and update guests related reports.
Managing guests relationships to build a reputation for excellent service and generate repeat business.
Identify and develop problem solving methodologies to resolve guest’s issues.
Check-in/Check-out hotel guest courteously and efficiently process all payments according to established hotel requirements and provide information and assistance to all guest and visitors.
implemented high-impact sales and marketing initiatives resulting in increased occupancy and profitability
Creating new membership for the guest and following
Keep tracking the guests records
Completed Bachelor's Degree in Hotel management from Bharathiyar University India, in the year of 2011.
Reference: Available Upon Request
DECLERATION: I hereby declare that the above information is true to the best of my knowledge and belief