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Customer Service Assistant

St. Catharines, ON, Canada
October 17, 2019

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Bousse Allouche, ***-*** Linwell Rd, St Catharines, ON L2N 1S2 or 289-***-****

Value Proposition

Fully bilingual with post-graduate degrees in both official languages. Creative writer, author of books and articles. Experienced editor, proofreader, and translator. Expert in analyzing and evaluating material for enhanced readability: clarity, conciseness, flow, style, tone, and feel. Strong analytical skills and savvy researcher, able to think and reflect from a reader’s perspective. Deliver impeccable translations that convey authentic message, as in the original text. Leadership in pedagogy, facilitation and adult teaching, conception and development of learning programs, creative didactic resources, and effective assessment tools. Resource person for language and translation issues.

Profile Summary

•Deliver effective and engaging communication content

•In-depth content editing and proofreading: spelling, grammar, punctuation, syntax, vocabulary, terminology, factual accuracy, format integrity

•Perform thorough and comprehensive translation and localization services

•Versatile, result oriented and multiculturally competent

•Strong interpersonal and problem-solving skills

•Command of Windows and Apple platforms, Microsoft Word, PowerPoint, Outlook Express, Adobe Pro, etc.

•Enhanced Reliability Security Clearance.

Education & Training

•M.A., French, McMaster University, Hamilton (ON), 2010

•Certificate, Teaching Skills, ISW, Brock University, St. Catharines (ON), 2010

•Certificate, Elementary & Intermediate levels, Ontario College of Teachers, Toronto (ON), 2006

•B.Ed., (French), University of Ottawa (ON), 2003

•Certificate, Adult Facilitation & Teaching, University of Phoenix, USA, 2003

•Ph.D., International Relations & Comparative Politics, University of Maryland, USA, 1992

•M.A., International Service, American University, Washington DC, USA, 1984

•B.A., Journalism, School of Journalism, University of Algiers, 1982.

Work Experience

Freelance Interpreter/Translator, CanTalk Canada, November 2018 -- Present

•Provide immediate language interpretation over the phone for English, French, Arabic and Amazigh speakers in Canada and the United States

•Undertake small and large translation assignments.

Freelance Writer & Translator, January – November 2018

•Translated documents from French to English, and vice-versa

•Wrote, proofread, and edited a variety of contents

•Designed and conducted research projects in humanities and social sciences.

Professor, Niagara College on The Lake (ON), September 2016 – December 2017

•Developed and taught French language and political theory courses

•Serviced students and School of Liberal Arts. Coached creation of Niagara College French Club.

Completed Research Project for Publication, April 2014 – August 2016

•Time spent writing a book published at Les Éditions l’Harmattan, Paris (France).

Customer Service Agent, Intel Services, St Catharines (ON), February 2015 – November 2014

•Acquired first-hand experience in sales, marketing and customer service.

Content Editor, Lyoness Canada, Toronto (ON), April 2013 – September 2014

•Produced documents for marketing and sales

•Proofread and edited texts for print and web platforms

•Translated from English to French.

Assistant Professor (LTO), Brock University, St. Catharines (ON), September 2003 – August 2012

•Developed curriculum and taught multi-level French, including French business, and political science courses

•Coordinated multi-section courses, standardized learning and evaluation, supervised adjunct instructors, trained teachers and language laboratory assistants, resolved conflicts

•Conceived and animated writing workshops

•Mentored students and performed administrative duties

•Created Internet Websites for all French language courses

•Conducted research and published in professional journals

•Served as Assistant Editor of Voix Plurielles, the Association des professeurs de français des universités et collèges canadiens (APFUC) online journal

•Evaluated educational manuals and textbooks for academic publishers

•Edited peers’ papers and book manuscripts

•Provided translation services

•Wrote promotional material for Brock-Niagara French Contest

•Organized Francophone cultural activities and conferences, and promoted French program.

Adjunct Professor, Wayne State University, Detroit (MI), September 1996 – July 2003

•Developed and taught, for the Center for Peace and Conflict Studies, courses in International Relations Theory, International Conflict and Conflict Resolution, Comparative Politics, U.S. Government, Canada’s Government & Politics, U.S. Foreign Policy Decision-making, Middle East Politics and Society.

Writer-Analyst, Quebec National Assembly, January 1994 – May 1996

•Produced daily thematic press reviews for the Legislature's Speaker

•Wrote responses to published articles, speech drafts, and press releases

•Translated media content and other material from English to French

•Completed a project for the Legislature's Speaker entitled: « Évaluation du programme de la Foundation Jean-Charles-Bonenfant et revitalisation de sa mission »

•Wrote: La Démocratie parlementaire au Québec.

Research & Publications (selected)

•Albert Camus n’a pas compris les Kabyles. Paris : Éditions L’Harmattan, 2017

•Colonialisme de bonne volonté à l’épreuve en Kabylie. Éditions Universitaires Européennes, 2012

•La Démocratie parlementaire au Québec. Assemblée nationale, Québec (QC), 1996

•Small States and International Mediation. Algiers: Office des Publications Universitaires, 1992.

•Fascicule d’écriture, Collège Boréal

• « La francophonie et le mouvement de mondialisation libérale » Voix Plurielles, vol. 3 (1).

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