Executive Assistant Customer Care

Christina Maria

Plot No.*, Flat-D, Abinaya Flats, Mahalakshmi Nagar, Kolapakkam 917-***-**** ****.********@*****.***

Summary

Resourceful and experienced Executive Assistant offering expertise in customer service, meeting scheduling, travel arrangements, task prioritization and file management. Resolute team member with high diligence and strong organizational skills. Capable of handling multiple projects simultaneously with a high

degree of accuracy.

Skills & Abilities

Excellent planner and coordinator

Office administration

Travel administration

Expense reporting

Inventory management

Documents filing

Work Experience

EXECUTIVE SECRETARY LAVAZZA APRIL 2016 TO PRESENT

·Managed the MD's complex and frequently changing travel arrangements and coordinated the pre-planning of trips.

·Maintained confidential, administrative support to the Executive Team.

·Worked with senior management to initiate new projects and assist in various processes.

·Managing the Travel Desk for PAN INDIA.

·Organized and coordinated conferences and monthly meetings.

·Managed the logistics for meeting and event planning for the Management Team.

·Scheduled appointments and handled calendars for the senior leadership.

·Planned and executed meetings and events and attended meetings to recording meeting minutes and extensive follow up on point closure.

·Processed travel expenses and reimbursements.

·Preparing and compiling reports, presentations etc

·Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.

·Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

EXECUTIVE SECRETARY ITC GRAND CHOLA, CHENNAI JUNE 2014 TO MAY 2015

·Assist HOD in day to day activities; Documentation and record keeping

·Ordered all office supplies including ink cartridges, toner and paper.

·Reviewed incoming correspondence and determined the action required and its priority.

·Functioned as the first point of contact to greet and welcome customers in a friendly, courteous manner.

·Performed general administrative duties, including copying, faxing and filing.

·Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

·Maintained high levels of confidentiality to maintain customer confidence and protect operations.

EXECUTIVE SECRETARY KALPATHI INVESTMENTS, CHENNAI JUNE 2012 TO MAY 2014

·Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

·Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

·Created files, reports and records while maintaining confidentiality.

·Assisted with event planning, including associated travel and logistical arrangements.

·Maintained high levels of confidentiality while creating files, reports and records.

·Prepare correspondence, memos and occasional speeches for the CEO

·Preparing expense reports for the Chairman & CEO

·Co-coordinating with the FORUM & CLUB member in organizing various events or meeting.

·Scanning of visiting cards, maintaining contacts database and phone book

·Sending periodic greeting cards and/or gifts/cards on special occasion as instructed by the CEO

·Regular updating of all business contact and update the same to other concerned departments

EXECUTIVE SECRETARY LES ATELIRS DE PONDICHERRY PVT LTD MAY 2007 TO MARCH 2012

·Expatriate Management – RRO Clearances, VISA Extensions, Visa Processing for International Visits.

·Managed the Ground duties of all department during the Initial Set Up of the manufacturing unit

·Taken care of the Procurement Department-Raw Materials, Plant & Machines,

·Travel with the Director if required for any business meetings, Record & Circulate the MOM

·Prepare Correspondences, Reports and Material for Publications and Presentations.

·Set-up the Director Travel Arrangements.

·Set-up accommodation and transports arrangements for company visitors.

·Was Appointed as Project Coordination for Setting up of ERP for the Entire Manufacturing Process.

·Maintain the Director Calendar.

·Prepare and Maintain the Director Expenses Report.

· Meet and greet clients and visitors.

·Research, Price and purchase office furniture and supplies.

·Other Duties as assigned.

CUSTOMER CARE EXECUTIVE ESERVE INTERNATIONAL (CITIPHONES) MAY 2005 TO NOV 2006

·Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

·Executed customer transactions, including deposits, withdrawals, money orders and checks.

·Executed wire transfers, stop payments and account transfers.

·Managed various accounting transactions.

·Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.

·Actively promoted bank products and monitored the advertising

·Helped drive sales goals and achieve monthly sales targets.

FRONT OFFICE & ADMIN SWIFTMAIL COMMUNICATIONS DEC 2003 TO APR 2005

·Answered incoming phone calls, responded to phone calls and in-person requests, managed internal communications and greeted visitors in the reception area.

·Coordinated calendars and schedules for management team.

·Screened and sorted incoming mail, faxes and deliveries, routing to appropriate personnel.

·Oversaw inventory and office supply purchases.

·Functioned as the first point of contact to greet and welcome customers in a friendly, courteous manner.

·Assisted with event planning, including associated travel and logistical arrangements.

·Liaised with vendors to order and maintain inventory of office supplies.

EDUCATION

BA SOCIOLOGY (discontinued) STELLA MARIS COLLEGE 2003

LANGUAGES KNOWN – ENGLISH HINDI KANNADA TAMIL

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