Colette D. James
Trenton, NJ 08618
Call Center Representative/ Administrative professional with experience in preparing, scanning, and filing various clinical study documents. Experience with various Microsoft office databases. Experience in handling high volumes of calls regarding questions regarding medical benefits. Proficient with Microsoft Word, Windows, Outlook, Excel, and PowerPoint.
International Christian University, Chesapeake, VA - Bachelor of Arts in Counseling
Mercer County Community College - Certificate – Data Entry – Medical Office Assistant
Academic Achievement Awards from the State of NJ & MCCC
Software System Skills
Lotus Notes, IMIS, Microsoft Word, Windows, Outlook, Excel, and PowerPoint, Microsoft Access, Adobe, Acrobat, PDF files
EBEL MEDICAL ASSOCIATES, Hamilton, NJ
Answered multi-line phone system and scheduled appointments and collected co-pays
Maintained patient charts and files, also sort and file lab results
Show patients to examination rooms and prepare them for the physician.
Record patients' medical history, vital statistics and information such as test results in medical records.
Called prescription order/refills to pharmacies as ordered by the physician
Mercer County Community College, West Windsor, NJ 2012- Present Call Center Representative
Handle high volumes of calls about questions regarding student services.
General responsibilities include typing, filing, customer service, and data entry.
Familiar with various Microsoft Office databases.
Core Lab Partners Princeton, NJ 2010-2012
Scanning File Clerk
Collected source documents from clinical data coordinators to be organized and filed, retrieved paper source documents from current filling system for submission to teams.
Scanned priority, source document and send to teams.
Thoroughly inventoried all SDS.
Worked with senior data entry staff to scan source documents off site.
New Jersey Hospital Association, Princeton, NJ 2003 – 2010
Document Imaging Processor
Automated manual, paper-based processes and files copied through scanning and document imaging technology.
Converted company paperwork into electronic images for subsequent retrieval for various financial services department, and other company personnel. Archived and tracked old documents for audit and regulatory purposes. Reviewed, prepared and scanned paperwork into electronic imaging system. Validated and saved disposition of original paperwork.
Provided daily monitoring, support and maintenance of PDF files and electronic images for the accounting department.
Served as a liaison to other departments to provide data reports on a monthly and yearly base.
Maintained databases and other functional parts necessary for generation of PDF files response documents as new data becomes available.
Ensured compliance surrounding proper documentation of all activities.
Bristol-Myers Squibb 2001 – 2003
Triage Associate, Hopewell, NJ, 2002 – 2003
Scan Operator, Princeton, NJ, 2001 – 2002
Proficient with Company intranet, with extensive data entry skills. Adeptness at entering and searching drug protocols (AI, CV, IND GCP SOP etc., and scanning clinical documents.
General responsibilities include: preparing, scanning, and filing various clinical study documents, along with various other Microsoft office databases.
Database and regulatory to ensure compliance response as need for auditor inquires to more detailed product for the FDA.
NJ STATE DEPT. OF HOME ENERGY, Trenton, NJ 2000 – 2001
Prepared, collated, and distributed Home Energy Assistance Program packets for conference meetings.
Responsible for typing, filing, customer service, and data entry.