M: +965-**-****-**, firstname.lastname@example.org
Bcs Computer Science 2001
Global IT services, Operations and Projects management experience over 18 years in enterprise business sectors. Specialized in business solutions and ERP development and implementation with extensive planning, budgeting duties. Strategic planner who serves business goals and expansions. Results and detailed oriented agilest projects leadership.
Experienced Managed service management and ITIL 4 processes within telecom and banking sectors.
Regional IT operations and support for 9 years within ME, Africa and Arabian Gulf (Saudi Arabia, Qatar, Bahrain, Kuwait, UAE).
Long software and applications architect and development experience along with enterprise applications integration.
SW developer/ Web master / Senior SW developer/ Project Manager / Technical Consultant/ IT Manager/ Regional IT Head.
1.Programming (.NET, ASP.net, SQL, PHP, Ruby, Dart, C#, Python, MySQL, Mango, HTML, AngularJS, Jason)
2.Architecture (Cloud, Data Center)
3.Development (web, desktop, Mobile applications)
4.Managed Services (ITIL, HPopenview, BMC ITSM Remedy)
5.Trends (IoT, Big Data, Hadoop)
6.ERP (SAGE X1, MS Dynamics, Oracle Suite)
7.Software analysis and design.
8.Service desk (incident, Problem, Asset, Change).
IT management Skills
1-Project Management (Agile, SCRUM), Planning and Budgeting.
2-Disaster Recovery development.
3-Policies, Governance and compliance setup.
4-IT Roadmap, Strategy along with business goals.
5-People Management (Stakeholders, Vendors, IT Team)
6-Budgeting and contracts evaluation.
8-Team development, Training and hiring.
1-Training and Courses Designing and delivery.
3-Ecommerce and digital Marketing.
4-Retail and Restaurants Operations
Available to join with flexibility to relocate OR Travel whenever Needed.
IT Department Head
Rock House Sliders
JAN 2018-Feb 2019
-Established SLA/OLA for the entire operations support (outlets, Data center, HQ)
-Setup, monitor, track and manage helpdesk and support team for 24/7 support.
-Set disaster recovery plan according to OLA.
-Train, evaluate and develop existing and new IT team members.
-Lead the development effort for new applications and business automated functions.
-Setup IT roadmap along with business goals for 3 years period.
-Delivery reports and dashboard analysis for senior management.
-Manage third party support (vendors, suppliers and contracts).
-Track the daily activities and the frequency of Backups and security Procedures.
-Audit the running projects plans and the resources assignments.
-Advise the Board for the technology selection evaluation that meet the business expansion and goals.
-Lead the integration with Ecommerce portals and orders online process.
-Lead the integration between the call center and the outlets along with training candidates.
IT Department Head
May 2016-Jan 2018
-Led operations for 55 outlets over 5 countries including support and training.
-Led 3 development projects for internal systems serving Warehouse, POS, and Reporting.
-Implemented Agile and SCRUM methodologies within IT and Retail departments.
-Delivered and implemented IT Roadmap, Strategy, Disaster recovery and Policies.
-Led training for 168 new employees.
-Led E-Commerce portal development with managing (Plan, Backlog, Scrum Team, delivery, training and content development)
-Participated in transforming the Datacenter and related service to cloud based.
IT Operations Manager
May 2014-March 2016
Oil and GAS
-Managed 6 team members applying Agile and SCRUM methodologies for delivering end-to-end IT processes and support functions.
-Delivered mini-ERP system with extra Tendering Module.
-Responsible for coordination between product owner and SCRUM team.
-Responsible for training the other IT members in 4 countries and assuring SCRUM and Agile understanding.
-Monitoring Sprints reviews and retrospective meetings.
-Managed 4 main suppliers and 2 service providers for transforming the business into SaaS.
IT Operations Head
June 2012 –March2014
-Represent and lead the Company operations and projects within GCC with cooperation with third parties from UK, USA.
-Projects : 2 Military projects for Kuwait to establish massive workshops and infrastructure.
-Cost Saving : cut down 20%-35% IT cost for both projects laying in labors and hardware.
-Full Operations management including Roadmap, Strategy and IT development over 5 years.
CyberMAK – Khorafi
Dec 2007 –MAY 2012
IT service management
-ITIL based ITSM regional projects focused on telecom and banking sectors along with leading after sale support for existing clients within the region.
-Projects : 4 Regional Telecom projects, 2 Projects with enterprise Banks, 3 African telecom Projects.
-high satisfaction and response time for 3 GCC telecom clients.
-New deal with one telecom client in Nigeria added to the running one.
-For 16 Month, managed one of the biggest telecom clients in KSA with high response time and effective support and reached ZERO tickets in first 6 month.
IT Project Manager
ContrackFM - Orascom
May 2006 – Nov 2007
-Lead Facilities Management ERP implementations for enterprise Banks and Retail in Egypt.
-Skills Used : Cost Saving and Project Budgeting, Resources Management, Stakeholders Management, Documentation, Clients Training and after sale Support.
-Projects : Smart Village, HSBC Bank, Ahli Bank, Mobinil
-Developed 3 small applications for BPM required by the business board. .net and SQL.
IT Project Manager
Oct 2005 – March 2006
-Led a team of 15 developers for delivering 4 software projects for Gulf Countries.
-Delivered multiple sessions for new Joiners about project management, ASP.net and SQL
-Applied PMBOK methodology on all assigned projects including planning and monitoring and execution and finally delivery.
-Responsible for delivery of other assigned software projects and User Acceptance.
-Responsible for User Cases and Training for the assigned project by MS Unit Head.
SW development Team lead
Jan 2005 – FEB 2006
-Responsible for delivering different Media based software projects
(SMS TV Bar, SMS Filter multi channel, Client Server Applications for Customer service, Payment and recharging Application, applying DRM for media bank) using .NET and SQL.
-Responsible for reporting to the PM and the development Manager including daily and weekly report and performance dashboard related to the project activities and team.
-Responsible for training and coaching the new Juniors.
-Responsible for test cases and users feedback along with applying necessary changes.
June 2003 – Oct 2004
-Using .NET and SQL 2000 to build students management system for online courses.
-Design and develop small client App for student on WIN 98 for communicating with our portal.
-Responsible for user training and test cases.
-Responsible for web master function for the main portal.
-Responsible for the applying coding standards and to debug the existing applications.
Oct 2001 – April 2003
-Mainly developing functions and small modules to serve the customer support portal including reporting, dashboard, complains management, auto response, and ticketing.
-Responsible for adjusting the existing applications for better performance.
-Responsible for re-coding old applications with more functions from VB6 to ASP.net and SQL.