Registered Nurse Customer Service

Jacquelyne B. Bunagan

**** ******* ***** **., ********* Drive, Talon II Las Pinas City

091*-*******, **********@*****.***

WORK EXPERIENCE

SHAP Officer

Marketing and Sales Services Department

Makati Medical Center

March 2017 – Present

Clinics and hospitals account management

o115 accounts

oTotal contract value: Php 110M

Internal coordination and arrangement of client requests and concerns

Account orientation

oProcess orientations – New and existing accounts

Patient assist for those endorsed with special handling/VIP

Events planning and program development for partner clinics and hospitals

Performs administrative tasks

Account Officer

Accounts Management Department

Asalus Corporation (Intellicare)

July 2016 – March 2017

Account management- Corporate Accounts

o47 active accounts

oTotal contract value

Account Orientation and Support

oBenefit orientations – New and Existing accounts

oHelpdesk sessions for members

Senior Analyst

National Accounts System

ADP Philippines INC.

August 2014 – December 16, 2015

Client Service Consultant – management of account’s payroll system

oAveraged 95% quality assurance rating

oCompleted client service consultant training course (Aug-Sept 2015)

Administrative support for Solution Center Consultants or ADP Clients – database management

oAveraged 95% quality assurance rating

oAveraged 100% accuracy rate

Research and Correspondence Agent

MEDCO Health Solutions/Express Scripts

West Contact Services

June 2011 – July 2014

Escalations support – aging medical invoices

Address verification and customer support – medical invoices

Prescription and Order Coordinator – liaison between pharmacy and patients

oAveraged 99% quality assurance rating

o100% completion rate of medical invoices

Customer Service Representative

T-Mobile

StarTek Philippines Inc.

June 2010 – Oct 2010

Customer and Technical Support – technical issues and prepaid accounts

Core Agent

ProFlowers

Aegis People Support Center

Dec. 2009 – May 2010

E-mail Support – order management

Subject Matter Expert – order processing

Mentor for New Hires

EDUCATION

College: Bachelor of Science in Nursing

Pamantasan ng Lungsod ng Maynila S.Y. 2005 – 2009

Secondary: Lourdes School of Quezon City S.Y. 2001 - 2005

Elementary: Dominican School Manila S.Y. 1995 - 2001

LICENSURE

Registered Nurse PRC License # 0594724

IV Therapy Licensed

CHARACTER REFERENCES:

Available upon request

Contact this candidate