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Customer Care Project

Santa Clara, CA
October 12, 2019

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ALLU PAVANA PRIYA +1-650-***-****



**** ******* ********* ** **********, Manipal B.Tech (Computer Science and Engineering) 8.07 LANGUAGES AND TECHNOLOGIES


Associate Consultant Oracle India Pvt Ltd., Hyderabad Jul ‘17 – April ‘19

• Developed an MTM (Market Transaction Management) customization model for a client “ONCOR” which is electricity distributor at Texas USA based on the functional requirements.

• Helped in migrating project (“ONCOR”) based on CC&B (Customer Care & Billing) to IBM, Bengaluru and handled knowledge Transfer

• Worked on WAM (Work Asset Management) which is cloud based project for a UK based client “EON” which manages assets and customized it based on the functional requirements gathered.

• Implemented functionalities in groovy for the cloud-based project

• Translated the customers’ business requirements into BI solutions using BI Publisher.

• Created complex data models and rendered them into the required reports and dashboards using PL/SQL. Applications Developer Intern Oracle India Pvt Ltd., Hyderabad Jan ‘17 - May ‘17

• Worked on the development of various customization models for the CC&B (Customer Care & Billing) product using Java, XML scripting and SQL.

• Learned and used concepts of Change Handlers, Batch Process, Service Scripts and Business Service. Intern CAPIOT Software Pvt Ltd., Hyderabad Jun ‘16 - Jul ‘16

• Worked in a project related to big data “Logging Framework using ELK Tool”

• Learned Elastic Search, Logstash and Kibana Tools and implemented them

• Developed the project using Log4j and ESB along with ELK Tool ACADEMIC PROJECTS

Flight Tickets Booking Portal

• Developed a complete website using Java, HTML and MySQL, which would facilitate the flight tickets booking online.

• Demonstrated the understanding of full-stack development and the software development life cycle. COURSE WORK

• Data Structures • Design & Analysis of Algorithms • Software Engineering

• Object Oriented Programming • Computer Networks • Computer Organization & Design

• Data base Management Systems • Operating System • Machine Learning CERTIFICATIONS AND AWARDS

• Certified Oracle CC&B Implementation Specialist

• Oracle Database 12c Certification - Lynda


• Participated in “Teach for Good” where I got to teach basic programming for underprivileged school kids

• Publicity Head of ISTE (Indian Society for Technical Education) club of Manipal.

• Worked as a volunteer and organizer for Technical and Non-technical fests under ISTE club of Manipal

• Worked as a volunteer for Technical and Non-Technical fests under Akshay Urja club of Manipal

• Head Girl at School - Managing events at School Functions Programming Languages C, C++, Java, JavaScript, SQL, HTML Operating Systems Windows, Linux

Database Oracle12c, MySQL

Tools and Technologies Eclipse, Oracle XML Scripting, CCB (Customer Care and Billing), WAM (Work Asset Management), OBIEE(Oracle Business Intelligence Enterprise Edition)

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