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Customer Service Security Officer

Location:
Doha, Qatar
Posted:
October 12, 2019

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Resume:

CIRRICULUM VITAE

ANTONY MBEKE NJUNGE

Mob: +*** – 66271708

Email:adakkm@r.postjobfree.com

Doha – Qatar

Career Objective:

Attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others, challenging customer relations positions with potential for career and personal development.

Personal Profile:

Date of Birth : 08 August, 1989

Marital Status : Married

Nationality : Kenyan

Religion : Christian

Passport No : A1603175

Date of Expiry : 22/10/2019

Education Qualification

HIGH SCHOOL Diploma – General Studies

Global Institute of Management and Commerce

2011 – 2012, June Kenya.

Other Qualification

2018 DISS Safety Training Academy

First Aid Training

2017 Ministry of Interior

Certificate of Security Training.

2013 May

G4S Training Center Doha.

Work Experience

Worked as an Ooredoo Security Officer from 2013 to 2019 with G4S Security, Qatar.

Worked as a Customer Service Associate for 1 year with Savannah Hotel, Nairobi Kenya.

Worked as a Salesman for 8 months with Nakumatt Lifestyle, Nairobi Kenya.

Duties and Responsibilities:

oMaintaining a positive, energetic, and professional attitude toward customers at all times.

oResponding promptly to customer inquiries.

oCommunicating with customers through various channels.

oAcknowledging and resolving customer complaints.

oKnowing our products inside and out so that you can answer questions.

oProcessing orders, forms, applications, and requests.

oKeeping records of customer interactions, transactions, comments and complaints.

oCommunicating and coordinating with colleagues as necessary.

oProviding feedback on the efficiency of the customer service process.

oManaging a team of junior customer service representatives.

oEnsure customer satisfaction and provide professional customer support.

Personal Strength:

Clear communication skills.

Product knowledge.

Problem-solving skills.

Patience.

Positive attitude.

Positive language.

Listening skills.

Skills:

Having good communication skills

Being able to work under pressure

Having awareness of correct manual handling principles.

Being able to follow and give directions.

Having good memory.

Being able to work with a team.

Having high attention to details.

Being flexible.

Having customer service skills.

Being physically fit.

Languages Known:

English

Swahili (Fluent)

Declaration:

I do hereby declare that the above statement is true and correct to the best of my knowledge and belief.

ANTONY MBEKE NJUNGE



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