ANTONY MBEKE NJUNGE
Mob: +*** – 66271708
Doha – Qatar
Attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others, challenging customer relations positions with potential for career and personal development.
Date of Birth : 08 August, 1989
Marital Status : Married
Nationality : Kenyan
Religion : Christian
Passport No : A1603175
Date of Expiry : 22/10/2019
HIGH SCHOOL Diploma – General Studies
Global Institute of Management and Commerce
2011 – 2012, June Kenya.
2018 DISS Safety Training Academy
First Aid Training
2017 Ministry of Interior
Certificate of Security Training.
G4S Training Center Doha.
Worked as an Ooredoo Security Officer from 2013 to 2019 with G4S Security, Qatar.
Worked as a Customer Service Associate for 1 year with Savannah Hotel, Nairobi Kenya.
Worked as a Salesman for 8 months with Nakumatt Lifestyle, Nairobi Kenya.
Duties and Responsibilities:
oMaintaining a positive, energetic, and professional attitude toward customers at all times.
oResponding promptly to customer inquiries.
oCommunicating with customers through various channels.
oAcknowledging and resolving customer complaints.
oKnowing our products inside and out so that you can answer questions.
oProcessing orders, forms, applications, and requests.
oKeeping records of customer interactions, transactions, comments and complaints.
oCommunicating and coordinating with colleagues as necessary.
oProviding feedback on the efficiency of the customer service process.
oManaging a team of junior customer service representatives.
oEnsure customer satisfaction and provide professional customer support.
Clear communication skills.
Having good communication skills
Being able to work under pressure
Having awareness of correct manual handling principles.
Being able to follow and give directions.
Having good memory.
Being able to work with a team.
Having high attention to details.
Having customer service skills.
Being physically fit.
I do hereby declare that the above statement is true and correct to the best of my knowledge and belief.
ANTONY MBEKE NJUNGE