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Pharmacy Technician Customer Service

Tempe, AZ
October 11, 2019

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Professional Summary




**** **** ******* ****, *******, AZ 85051 (H) 602-***-**** Seasoned Certified Pharmacy Technician with more than 18 years of experience in fast-paced retain pharmacy setting]. Excellent customer service skills and lots of pharmacy knowledge .Track record of achieving exceptional results in satisfying the customer while also learning on a daily basis as well as operating a safe and clean environment.

Customer and Personal Service Active Listening

Service Orientation Critical Thinking

Social Perceptiveness Judgment and Decision Making Monitoring Time Management

Education and Training

CertifiedPresent Pharmacy Technician 09/2013 to

CVS Caremark – Phoenix, Az

This is the mail order side of cvs/Caremark which our department is called Physician Contact.

We contact doctor offices all over the United States to retrieve missing information on the patient's prescription whether it be no quantity to dispense or no DEA of doctor for a narcotic or controlled medication or no physical address. Also we contact for refills on medications as well. Once all information is correct and not missing then it's able to be processed in a timely fashion and in transit to patient's home

Certified lead pharmacy technician 07/2003 to 09/2013 CVS – Phoenix, AZ

Receive written prescription or refill requests and verify that information is complete and accurate.

Establish or maintain patient profiles, including lists of medications taken by Education

individual patients.

Maintain proper storage and security conditions for drugs. Answer telephones, responding to questions or requests. Prepare and process medical insurance claim forms and records. Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.

Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.

Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer.

Operate cash registers to accept payment from customers. High1990 School Diploma: College prep May

Casey-Westfield High School - Casey, IL

GPA 3.12/4.0

Awarded Academic/Athletic Scholarship to Millikin University Graduated #16/63 of class.

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