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Manager Customer Service

Location:
Brea, CA
Posted:
October 11, 2019

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Resume:

TOM SKIPPER *** Carlson Drive

Brea, CA ***** Cell: 714/328-6092 adakf7@r.postjobfree.com

SUMMARY

Distribution/Warehouse/Operations Manager – Experienced in all warehouse operations, functions and machinery. Consistently contribute to bottom-line efficiency, performance process and profit/cost improvements. Strengths include high energy work ethic and results driven goals. Excellent organizational and communication skills, detail-oriented, effective leadership skills and team player. Ability to influence direct and indirect people in a positive manner and handle a multitude of tasks simultaneously.

WAREHOUSE CONSULTING January 2018 - Current

* Working with various material handling corporations.

* Make arrangement with code enforcement to qualify for inspections to sign-off.

*Being on-site for fire inspections to insure all regulations are signed-off and enforced.

*Work with Raymond Material Handling to insure that all equipment is up to standard.

*Work as liaison with the County in compliance with racking regulations and codes to insure that racks meet earthquake standards.

*Work with electrical contractors to insure that all electrical panels meet OSHA standards.

*Advised RF company to insure that the system is compatible with warehouse management system.

DIRECTOR OF OPERATIONS - Rialto, CA Dec. 2015 - Aug. 2017

Drive Devilviss Healthcare - Warehouse size 260,000 Sq.Ft. w/ approx 18k pallet locations * Complete financial & operational responsibility incl. daily outbound volume avg. of $300k to $400k a day & over $9M month.

*Position had 9 exempt & 90 non-exempt associates/employees * Maintained 99% of on-time shipping.

*Worked with associates & employees insuring timely receiving to maintain quality.

*Responsible for developing skills for coaching & training staff.

*Plan & coordinate with production & planning dept for FDA compliance.

*Ensure all whse equipment is on a PMP (preventive maintain program).

*Develop training plans for compliance of OSHA & FDA & BOP

*Maintained quality & service to provide excellent customer service on all correspondence.

*Work with on-site HR to address all associates concerns; performance & absenteeism.

*Worked in negotiation of rates for out-bound trucking shipments & LTL.

TOM SKIPPER - PAGE 2

WAREHOUSE MANAGER - Placentia, CA Nov. 2013 - Dec. 2015

Bioseal - Warehouse size 110,000 Sq.Ft.

*Handled negotiations with LTL carriers & purchased all freight materials & office supplies.

*Met or exceeded OSHA safety standards also responsible for maintenance on dock doors, fork lifts, electric pallet jacks, conveyors, dock levers, sprinklers & security system.

*Kept accurate inventory control and daily cycle counting.

*Approx 30 direct reports working to insure OSHA and DOT regulations were enforced.

*Develop & implement strategic initiatives to achieve all supply chain-goals & objectives. Utilize warehouse personnel to ensure productivity, safety and performance standards are met within the distribution center to secure maximum profitability with efficient man-hours.

DISTRIBUTION MANAGER – Ontario, CA Sept 2007 - Oct. 2013 Invacare Supply Group – Warehouse size: 150,000 Sq. Ft.

•Liaison to insure the compliance & regulations between Invacare & the BOP.

•Negotiations with administration, sales & customers on material planning, operations & sourcing to new & existing suppliers.

•Handled negotiations with LTL carriers & purchased all freight materials & office supplies.

•Met or exceeded OSHA safety standards also responsible for maintenance on dock doors, fork lifts, electric pallet jacks, conveyors, dock levers, sprinklers & security system.

•Kept accurate inventory control & daily cycle counting.

•Maintained a secure “clean” & “cold” room with dietary strips, saline solution & syringes. Held weekly staff meetings & team-building events.

EDUCATION

Mt. San Antonio City College, CA – 2 years Math

Cal Poly Pomona, CA – 3 years Math and Physical Education

PROFICIENCIES

Microsoft Word; Excel; HP9000; SAP; CMS; WMS; RF System

ADDITIONAL ACCOMPLISHMENTS

Created load schematics for loading trucks with accuracy.

Exceptional work ethic. Reliable and dependable employee. Gives 110%

Initiated a matrix spreadsheet to streamline efficiency of information to product managers.



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