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Community Association Manager

Deerfield Beach, FL
October 11, 2019

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Community Association Manager

Qualifications Profile

Performance-focused professional with comprehensive experience and proven skills in operations, marketing execution, and account management; backed by proven expertise in expert at introducing diverse products and services by delivering informative presentations, while securing transaction and closing sales. Interested to pursue a challenging role that would effectively utilize acquired experience to achieve career advancement within the real estate fields.

Areas of Expertise

Mortgage and Real Estate Management

Banking Operations

Customer Service Management

Growth and Development Impact

Sales and Marketing Execution

Lead Generation

Account Development

Product and Service Presentation

Education and Credentials

Coursework in Accounting

University Inca Garcilaso de la Vega, Faculty of Accounting Sciences, Lima, Perú

Coursework in Mortgage Operation, Real Estate Management, and Life Health Insurance

Gold Coast School, Boca Raton, FL

Life Health and Annuities Insurance Certification

Real Estate Examination/Certification

American CPR Care Association Adult, Child, and Infant Basic Life Support,

Cardiopulmonary Resuscitation (CPR), and Automated External Defibrillator (AED) Certification

Community Association Manager (CAM) License

Professional Experience

Advance Detail Carpentry Inc.

Project Manager Oct 2017–Present

Provide expert supervision to carpenters to ensure the safety and quality of performance in handling assigned task

Guarantee the maintenance of paperwork as necessary for operation of Carpentry Department, involving time sheets, purchase orders, and other work orders

Strictly complied with all established time tables and managed cost estimates within set budgets

Coordinated contracts and technical information to client and other professionals

Closely monitored and reported any work progress and budget matters to client

Assume full accountability in estimating and purchasing tools, materials, equipment and supplies as necessary to perform assigned duties and tasks

First Premier Payment Solutions, Boca Raton, FL

Account Manager Mar 2015–Oct 2017

Identified and generated new leads for services promotion and implementation

Initiated recommendation of additional accounts features to maximize customer engagement

Handled the presentation of flattering items based on client preferences

Demonstrated excellent skills in negotiation, product pitching, and networking

Promoted new merchant and processing loan services and loans base in POS across all types of businesses online and retail

Determined new leads to implement services and recommending additional accounts features to increase customer engagement

Handled the presentation and recommendation of flattering items based on client preferences

First Data, Coral Springs, FL

Customer Care and Sales Specialist Jan 2014– Mar 2015

Managed the activation process of new credit cards for Union bank customer

Performed cross-selling of commerce products and services to achieve departmental goals

Effectively directed assigned special mortgage project that involved refinancing and loans administration

Provided appropriate service and responded to more than 100 inbound and outbound calls on daily basis

Arranged and acquired confirmation for various sales appointment with key clients

Gathered all necessary information and details for late analysis

Commerce Bank (TD Bank), Weston, FL

Personal Financial and Sales Representative Jan 2011– Jan 2014

Took charge of scheduling appointment for initial and secondary consultations for approximately 100 centers

Ensured accurate recording of new lead information into the database acquired through phone

Guaranteed appropriate documentation of lead and client concerns for follow-up by senior management

Succeeded in prospecting lead and opening new accounts for refinance mortgages and additional financial services

Built and strengthened positive customer relationships through delivery of outstanding service

Earned recognition for establishing good rapport with customers

Access Mortgage, Deerfield Beach, FL

Freelance Mortgage Broker Sep 2007– Feb 2011

Coordinated with various lenders to find the best deal for a homebuyer

Served as key liaison between a lender and a borrower who needs a mortgage loan

Conducted follow-through with lender and client during approval process

Informed client with the legal aspects of loan as well as the payment terms and clauses

Determine and explain repayment terms to consumer and educate them on default consequences

Sold loans on behalf of other organizations and businesses

Home Financial Group LLC, Sunrise, FL

Mortgage Broker Feb 2007–Sep 2007

Evaluate pay stubs, credit history, tax information and bank statements for financial status

Work to ensure compliance with banking and or finance laws in the jurisdiction of the consumer

Verify the income of the borrower as well as gather financial-related information

Acquired strong knowledge of real estate operations by attending and completing real estate management certification, while applying innovative ways to improve strategic relation with various real state agencies, agents, as well as with clients of diverse backgrounds

World Avenue, Boca Raton, FL

Senior Sales Representative, Internet Marketing Feb 2005– Feb 2007

Organized weekly reports calls and emails for future marketing sales

Rendered effectual assistance to clients to complete all online financials needs for purchase and refinancing

Respected potential clients and new business leads, while maintaining long-term relationship with clients

Supported clients with day-to-day activities, account management, and program activities

Boosted department revenue through effective promotion of new products and services

Professional Development

Voluntary Customer Service Training

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