Community Association Manager
Qualifications Profile
Performance-focused professional with comprehensive experience and proven skills in operations, marketing execution, and account management; backed by proven expertise in expert at introducing diverse products and services by delivering informative presentations, while securing transaction and closing sales. Interested to pursue a challenging role that would effectively utilize acquired experience to achieve career advancement within the real estate fields.
Areas of Expertise
Mortgage and Real Estate Management
Banking Operations
Customer Service Management
Growth and Development Impact
Sales and Marketing Execution
Lead Generation
Account Development
Product and Service Presentation
Education and Credentials
Coursework in Accounting
University Inca Garcilaso de la Vega, Faculty of Accounting Sciences, Lima, Perú
Coursework in Mortgage Operation, Real Estate Management, and Life Health Insurance
Gold Coast School, Boca Raton, FL
Life Health and Annuities Insurance Certification
Real Estate Examination/Certification
American CPR Care Association Adult, Child, and Infant Basic Life Support,
Cardiopulmonary Resuscitation (CPR), and Automated External Defibrillator (AED) Certification
Community Association Manager (CAM) License
Professional Experience
Advance Detail Carpentry Inc.
Project Manager Oct 2017–Present
Provide expert supervision to carpenters to ensure the safety and quality of performance in handling assigned task
Guarantee the maintenance of paperwork as necessary for operation of Carpentry Department, involving time sheets, purchase orders, and other work orders
Strictly complied with all established time tables and managed cost estimates within set budgets
Coordinated contracts and technical information to client and other professionals
Closely monitored and reported any work progress and budget matters to client
Assume full accountability in estimating and purchasing tools, materials, equipment and supplies as necessary to perform assigned duties and tasks
First Premier Payment Solutions, Boca Raton, FL
Account Manager Mar 2015–Oct 2017
Identified and generated new leads for services promotion and implementation
Initiated recommendation of additional accounts features to maximize customer engagement
Handled the presentation of flattering items based on client preferences
Demonstrated excellent skills in negotiation, product pitching, and networking
Promoted new merchant and processing loan services and loans base in POS across all types of businesses online and retail
Determined new leads to implement services and recommending additional accounts features to increase customer engagement
Handled the presentation and recommendation of flattering items based on client preferences
First Data, Coral Springs, FL
Customer Care and Sales Specialist Jan 2014– Mar 2015
Managed the activation process of new credit cards for Union bank customer
Performed cross-selling of commerce products and services to achieve departmental goals
Effectively directed assigned special mortgage project that involved refinancing and loans administration
Provided appropriate service and responded to more than 100 inbound and outbound calls on daily basis
Arranged and acquired confirmation for various sales appointment with key clients
Gathered all necessary information and details for late analysis
Commerce Bank (TD Bank), Weston, FL
Personal Financial and Sales Representative Jan 2011– Jan 2014
Took charge of scheduling appointment for initial and secondary consultations for approximately 100 centers
Ensured accurate recording of new lead information into the database acquired through phone
Guaranteed appropriate documentation of lead and client concerns for follow-up by senior management
Succeeded in prospecting lead and opening new accounts for refinance mortgages and additional financial services
Built and strengthened positive customer relationships through delivery of outstanding service
Earned recognition for establishing good rapport with customers
Access Mortgage, Deerfield Beach, FL
Freelance Mortgage Broker Sep 2007– Feb 2011
Coordinated with various lenders to find the best deal for a homebuyer
Served as key liaison between a lender and a borrower who needs a mortgage loan
Conducted follow-through with lender and client during approval process
Informed client with the legal aspects of loan as well as the payment terms and clauses
Determine and explain repayment terms to consumer and educate them on default consequences
Sold loans on behalf of other organizations and businesses
Home Financial Group LLC, Sunrise, FL
Mortgage Broker Feb 2007–Sep 2007
Evaluate pay stubs, credit history, tax information and bank statements for financial status
Work to ensure compliance with banking and or finance laws in the jurisdiction of the consumer
Verify the income of the borrower as well as gather financial-related information
Acquired strong knowledge of real estate operations by attending and completing real estate management certification, while applying innovative ways to improve strategic relation with various real state agencies, agents, as well as with clients of diverse backgrounds
World Avenue, Boca Raton, FL
Senior Sales Representative, Internet Marketing Feb 2005– Feb 2007
Organized weekly reports calls and emails for future marketing sales
Rendered effectual assistance to clients to complete all online financials needs for purchase and refinancing
Respected potential clients and new business leads, while maintaining long-term relationship with clients
Supported clients with day-to-day activities, account management, and program activities
Boosted department revenue through effective promotion of new products and services
Professional Development
Voluntary Customer Service Training