Human Resources Manager

KAREN SUAZO ROLDAN

Human Resources Professional

+63-915*******/ 929-***-**** **************@*****.***

EXPERIENCE:

Human Resources Senior Manager (August 1, 2018 – August 13, 2019)

Bolton Interrnational Inc.

●Maintains management guideline by preparing, updating and recommending human resources policies and procedures.

●Ensures planning, monitoring and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors

●Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.

●Will formulate partnerships across the HR function to deliver value-added service to management and employees that reflects the business objective of the organization.

●Works closely with management and employees to improve work relationships, build morale and increase productivity and retention.

●Responsible in overseeing and enhancing the Bolton's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.

●Develops and implements HR strategies and initiatives aligned with the overall business strategy and overseeing all areas of HR including the following tasks, but not limited to:

1.Work with the current HR team to maintain and improve Bolton's HR processes

2.Help create new innovative processes that will make HR more efficient

3.Work with upper management in creating new strategies that benefit the company

4.Consistently provide reports that give upper management a transparent view of everything related to Human Resource

●Employee relations to include: progressive discipline, termination and performance action plans

●Supports global human resources initiatives

●Continuous Improvement - Ensure the effective delivery of all services to the Organization and ensure that those services are continually improved.

●Supports HR staff to manage individual employee relations cases, from incident report through final disposition. Will ensure that all employee relations are properly documented and will be responsible for issuing complete reports and recommendations when applicable

●Proactively works to address employee relations issues through strategic management interaction and conducts fair unbiased investigations when applicable.

●Supports operations and ensures leaders are trained and working within company policy and procedure to help reduce attrition.

●Analyzes exit interview data for attrition reduction

●Plans, organizes and controls all activities of the department. Participates in developing department goals, objectives and systems

●Collaborates with the global HR initiatives on: job descriptions, annual performance review process, annual employee survey, monthly CR report and updates policy and procedure as it applies to the business, state and federal laws

●Ensures all employee personnel documentation and files are retained according to state and federal laws

●Establishes and maintains departmental records and reports. Participates in administrative staff meetings and attends other meetings, such as seminars

●Evaluates reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed

●Responsible for annual government filings

●Supports payroll to ensure employees are paid in a timely manner. Supports payroll discrepancies and helps work with Team Leads to ensure employees are paid in a timely manner

●Responsible for partnering with operations to ensure attendance adherence

●Partnering with operations to ensure that employees are receiving proper coaching when KPI’s fall below client and business expectations

Manager Human Resources- HRIS, Reporting and Compliance (June 27, 2017-April 21, 2018)

C3 CustomerContactChannel Ltd.

A.HRIS System & Process

●Manages the operations of the company’s Human Resources information system. Works in partnership with various stakeholders to constantly improve the systems in support the organization’s strategy and needs.

1.Implement Workday Onboarding

2.Streamline Workday business processes, notifications and reports to align with HR’s service delivery model including recruiting, onboarding, compensation, benefits, performance evaluations, Manger Self Service and Employee Self Service

B.Reports and Analytics

●Provides technical assistance and guidance to managers and supervisors on Human Resources systems reporting operations

1.Develop, implement and report on metric, key performance indicators and analytics to measure performance and support planning and decision making.

2.Generates various monthly, quarterly HR reports, ensures data integrity and provides analysis for key metrics.

3.Ensure that regulatory reports are developed, delivered and maintained accurately and efficiently.

4.Supports ad-hoc requests such as executive presentations, customized reports, data collection/changes and senior management inquiries.

C.Record Keeping and Compliance

● Ensures that employee records are maintained based on policy/procedures, regulatory guidelines and are complete and accurate and timely.

1.Ensures accurate employee information including new hires, promotions, terminations and any status changes in employee records.

2.Streamline personnel files across platforms including employee’s physical files, Workday, Payroll and other related systems.

3.Documents HR record keeping operations and recommend areas for improvement to streamline processes.

4.Perform audits on all employee records based on employment record keeping guidelines and compliance.

HR MANAGER-SHARED SERVICES (June 2014 – January 2017)

Teleperformance National Capital Reg, Philippines

1.TALENT SERVICES MANAGER - HRMS & REPORTING

Teleperformance Philippines

Process Management and Training

• Develop and implement initiatives that drive clear understanding of HRMS

processes and procedures across the organization to ensure completeness

and accuracy of data input

• Drive HRMS process improvements based on data and process audit

findings

• Develop user guides and training materials

• Ensure training materials and user guides are updated in a timely manner

• Conduct User Trainings

System and Data Management

• Ensure timely execution and resolution of all user requests/concerns

• Perform periodic data and process audits

• Ensure assignments of appropriate system roles to users

• Provide technical support to users

• Coordinate with the vendor(s) to address or troubleshoot technical

problems

Data and Reports Management

• Serve as first line support for all HR reports

• Ensure data accuracy and completeness for all reports

• Establish and ensure proper implementation of Reporting QA procedures

• Ensure delivery of all routine and ad hoc reports within set guidelines and

SLAs

• Manage all report requests and establish procedures to determine

prioritization

• Maintain and manage Reports repository

Team Management

• Provide support to direct reports in the performance of tasks

• Motivate the team to achieve individual and team goals by setting

performance objectives and standards,

• Conduct regular coaching and feedback sessions on individual

performance

• Provide recommendations to the HR Analytics & Reporting Manager on

staffing requirements of the team

• Supervise team members and allocate work load and assignment

monitoring, evaluating and discussing performance

• Ensure compliance of the team to all organizational policies, procedures,

programs and applicable laws and other requirements

2.TALENT SERVICES MANAGER - EMPLOYEE DATA MANAGEMENT

System Management

• Manage the HR Helpdesk system to ensure that processes are in

place for efficient customer service management and resolution

• Regularly review processes to identify gaps and provide

recommendations to bridge inefficiencies

• Ensure that all issues and concerns are dealt with on a timely manner

• Attend to, investigate and implement necessary actions to address

escalated inquiries and concerns and escalate complex issues to

higher management as necessary

• Enhance existing information and records management processes to accommodate the Company’s needs

• Create and implement well-organized information and records management processes

Employee Records Management & Pre-employment Requirements Collection

• Create and monitor a global structure for employee files (201)

• Organize archive rooms to reflect a global organization

• Monitor timely creation and completion of employees’ files

• Ensure timely storage of terminated employees’ files (on-site and offsite)

• Establish and implement processes on employee verification requests

• Serve as point-of-contact for information and records management telephone hotline

• Establish processes for efficient pre-employment requirements collection

• Monitor pre-employment requirements collection and ensure its proper implementation

• Coordinate with various units to communicate updates and changes on pre-employment requirements collection enhancements

Audit

• Take accountability on data gathering during audits

• Ensure compliance of all audit files to achieve a successful rating against client requirements

• Take the lead on information and records management projects and participate in project status meetings

Team Management

• Provide support to direct reports in the performance of tasks

• Provide recommendations on staffing requirements of the team

• Supervise team members and allocate work load and assignment

• Keep updated on industry or HR trends and practices pertaining to

compensation and benefits administration

• Ensure compliance of the team to all organizational policies,

procedures, programs, and applicable law requirements

• Motivate the team to achieve individual and team goals by setting

performance objectives and standards, monitoring, evaluating and

discussing performance

• Develop the members of the team by providing support and resources

to ensure performance feedback system is in place and developmental

plans are carried out

• Train direct reports and provide support for professional development

• Provide support to direct reports in the performance of tasks

• Conduct regular coaching and feedback sessions on individual performance

• Supervise team members and allocate work load and assignment

RECRUITMENT SELECTION LEADER (Nov 2012 - May 2014)

IBM Business Services

• Oversees day-to-day operations of the Recruitment Selection Team (Background Investigation/Contract Generation/Onboarding) for all off-shore and on-shore project manpower resource requirements in fulfilling the timely hiring of needed resources.

• Ensures proper distribution of requisitions within the team while providing appropriate sourcing strategies and client management approaches

• Supports the team in handling requisitions for volume recruitment particularly for contingent workers and intern/graduate hiring

• Renders end-to-end recruitment to different business units/hiring managers

• Prescreens candidates and endorses them to various business units/hiring managers

• Prepares offer letters, extends offers and discusses pre-employment requirements to identified candidates

• Coordinates with Hiring Managers and profiled candidates in terms of interview scheduling, job offer negotiation and reference checking candidates

• Supervises and evaluate the performance of the recruitment staff.

• Organize Hiring Drives, pooling activities for volume requirements to meet the growing demands of manpower outsourcing for local and international clientele.

• Responsible for Recruitment Metrics, Scorecards

• Recommend alternative sourcing strategies on top of the usual strategies

• Performs other work pertaining to recruitment operations that may be assigned from time to time.

• Process transactions, provide back-office support, complete pre onboarding and manage onboard-ing.

• Perform post onboarding activities for Global Integrated Services Team (IST) for recruitment operations.

• Any other adhoc tasks and/or assignments being assigned as and when required by management.

Talent Acquisition Specialist (Volume Hiring) (Jan 2012 - Jul 2012)

Pacifichub Corporation

• Responsible in initial and behavioral interviews, conducting assessment tools, evaluating, and hiring agents based on the profile determined by the client

• Responsible in documenting all interviews and that all necessary documents are complete and accurate prior to endorsement and filing

• Responsible in encoding necessary information into the Recruitment Management System in an accurate and timely manner

IT Recruiter (volume hiring) (Jan 2011 - Jul 2011)

PNI Solutions (Dell Philippines)

●Responsible for ensuring hiring meets forecast / service level expectations.

●Owns and manages the entire sourcing cycle from pooling to the time the requisition is received up to the time the candidate is on-boarded.

●Develops and administers sourcing/branding/recruiting programs.

●Develops recruitment marketing strategies using various sourcing techniques/channels in supporting different candidate profile requirement.

●Ensures adherence to applicable governmental regulations. Promotes the company image to candidates and external service providers.

●Does end-to-end recruitment for volume hiring. From sourcing of candidates to pre-onboarding requirements.

Recruitment Specialist (Dec 2007 - Jul 2008)

24/7 Customer Inc.

●Responsible for volume hiring

●Conducts end-to-end processing of agents for both customer service and technical accounts

Recruitment Specialist (Oct 2006 - Dec 2007)

eTelecare Global Solutions

●Reponsible for screening potential applicant for CSA, TSR or sales position.

●Conducts initial and resume interviews for such applicants.

●Conducts Job fairs

EDUCATION:

Philippine Rehabilitation Institute

Bachelor's/College Degree in Medical Science Philippines

BS Occupational Therapy

REFERENCES:

Available upon request.

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