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Customer Service Representative

Kingsport, TN
October 10, 2019

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AUTUM WADE Phone: 423-***-****

*** ****** ******, *********, ** 37660 Email:


-Anatomy & Physiology I & II

-Microsoft Off ice/Word/PowerPoint

-Communications for Healthcare Professional

-Healthcare Law & Ethics

-Phlebotomy Techniques

-ECG Interpretation

-Vital Signs


BRISTOL REGIONAL MEDICAL CENTER Bristol, TN July 2019 - August 2019

Phlebotomy and EKG Externship

120 hours of clinical site hands-on experience with phlebotomy and electrocardiography, under the supervision of facilities staff management and medical instructors


TTEC TELETECH Weber City, VA April 2018 - December 2018

Customer Service Representative

Worked with other medical off ices to verify patient insurance benefits, always searched patient insurance policies following HIPAA regulations, quoted percentage of covered patient benefits to provider and also calculated and relayed to provider the policy deductible amounts for procedures

AGOTA SPRINGS SPA Kingsport, TN August 2017 - April 2018

Spa Attendant & Receptionist

Opening and closing of the facilities, cleaned and sanitized spa areas, washed, folded, put away laundry to specific spa standards, registered guests at front desk using spa software programs, scheduled client appointments as necessary, assisted clients with any additional accommodations and escorted them to locker and steam room areas

AID AND ASSIST AT HOME Bristol, TN October 2013 - 0ctober 2017


Assisted the elderly and disabled with home cleaning, meal preparation, bathing and grooming, grocery shopping, medications and other essential living tasks, all while keeping a professional and compassionate patient relationship, monitored daily vitals and overall health as requested


American National University Phlebotom y & ECG Technician Diploma High Honors Graduate

Dean's List/President's List Recipient


PBY and EKG Certification

September 2019

September 2019

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