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Customer Service Assistant

Atlanta, GA
October 14, 2019

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Erica M. Lowe **** Forrest Park Road, Atlanta, GA 30354 • 404-***-**** •


To obtain a challenging, progressive position utilizing my experience and proven skills in customer service, administration and customer support.


7 plus years of success working in the customer service field with internal and external customers. 6 years of transportation and logistics experience with a top 10% transportation firm in the Atlanta area. Business Logistics, Administrative/Executive, and Customer Service, with focused experience in the government and private sector. Proven strength of interpersonal skills and organizational skills that allows for working with minimum supervision. Target-driven having comprehensive knowledge of analyzing relevant data to determine customer service outputs, identifying and implementing strategies to improve quality of service, productivity. Customer Service Conflict & Problem Resolution Proficient with Microsoft Office


Pilgrim Pride (Jan. 2019- Sept 2019) Gainesville,Georgia Process product using tools and manual labor equipment with USDA and Pilgrim Company product standards according to operating. Follow company animals welfare guidelines. Observes all company and personnel quality, safety and food safety policies.

Children’s Healthcare of Atlanta (Feb. 2017 - Dec. 2018) Atlanta, Georgia Cashier, Parking and Transportation • Cash handling, Report Reconciliation • Customer service/Patient Assistance

Transport America (Jan. 2008 - Feb. 2017) Atlanta, Georgia Support Center Assistant • Transportation and Logistics • Customer service assistant (internal and external) • Administrative Assistant

Gate Safe (Oct. 2008 - Dec. 2009) Atlanta, Georgia Security Coordinator • Inventory Control • Issue and affixed truck catering equipment

• Maintaining record of seal numbers and tracking devices to proper delivery sector

The Fresh Market (2006 - 2008) Johns Creek, Georgia Lead Cashier/ Produce Assistant • Preparing Daily deposits and reconciles transactions during each business day. • Assisting with customer service complaints, and we as customer satisfaction services.


Southside Comprehensive High School Atlanta, Georgia Graduate of 1999

Everest Institution of Medical and Coding Services Decatur, Georgia Graduate of 2010

References available upon request

Contact this candidate