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Palm Harbor, FL
October 14, 2019

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Heather Valiante

Palm Harbor, FL *****


Authorized to work in the US for any employer

Work Experience

Data Entry

NTC - Palm Harbor, FL

October 2016 to February 2018

Review mortgage documents to obtain data

Enter correct data from mortgage documents into the NTC database based on required parameters

Review documents for correct execution and signing them if authorized

Ability to learn complex information while accurately inputting data

Ability to work in a fast paced environment with production goals and quotas

MS Office knowledge

Ability to type at least 45 WPM

Familiarity with 10-Key


Professional communication skills, both verbal and written

Great attention to detail and organizational Skills


Barnett Crossbows - Tarpon Springs, FL

April 2015 to April 2016


Assemble parts using hand tools to fasten or adjust components.

Follow detailed assembly instructions, processes and procedures.

Report problems with quality, processes, equipment and materials.

Maintain a clean and organized work area to facilitate manufacturing functions.

Skills Used

Manufacturing experience and quality. Tooling, safety management, quality focus, power tools,

judgement and decision making.

Business Development Specialist

WINN Technology Group - Palm Harbor, FL

June 2005 to April 2014

Outbound Calling

· Communicated daily with IT professionals and executive level contacts

· Responsible for making and influencing technology purchasing decisions

· Appointment setting, delivered qualified leads and appointments

· Lead Generation, lead qualification, and data services

· Event marketing which I helped recruit attendees for live and online webinars, seminars, and


· Developed, cleansed, and verified marketing databases.

· Trained new hires on special projects

· Confirmed registration calling

Inbound Call Center Operator

· Answered multi line phones

· Transferred calls to appropriate departments and department heads

· Researched IT companies via computer to find appropriate contacts

· Support inbound marketing initiatives

· Helped and confirmed clients with their registrations

Medical Transcriptionist

Dr. Raymond Hansen MD - Dunedin, FL

February 2000 to April 2002


Transcribe dictated recordings made by physicians and healthcare professionals. Write and

produce discharge summaries, medical history and physical examination reports, operative reports,

consultation reports, autopsy reports, diagnostic-imaging studies, progress notes, and referral letters.

Skills Used

Knowledge of medical terminology.

Above-average spelling, grammar, communication and memory skills.

Ability to sort, check, count, and verify numbers with accuracy.

Skill in the use and operation of basic office equipment/computer; eye/hand/foot coordination.

Ability to follow verbal and written instructions.

Records maintenance skills or ability.

Above-average to excellent typing skills.


Certificate in Medical Billing and Coding

Ultimate Medical Academy-Tampa - Tampa, FL

2012 to 2013

High school or equivalent

Palm Harbor, FL


• Communication, Research, Computer, Flexibility,Teamwork skills (10+ years)

• Call Center

• Customer Service


• Customer Care

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