Deerfield Beach FL 33441
Outstanding communicational and interpersonal skills. Diplomatic in difficult situations. Enjoy the challenge of new projects and handling several projects at once. Very competent, reliable, committed and can always be counted on to get the job done. Strong research skills and strong customer service skills.
SUMMARY OF QUALIFICATIONS
Management and leadership abilities over 20 years career in the area of management and customer service. I have worked for a variety of organizations from Banking to Mortgages. Areas of expertise include:
Business Operations Management and Administration
Account payable / Invoices Team Building
Check Request Staff Support
Budgeting Training and Evaluation
Process Control Scheduling and Planning
3170 Fairview Park Dr.
Falls Church, VA 22042 United States
11/25/2017 – 09/13/2019
Background Investigator 2 (Contracted by the NBIB-OPM)
-Review SF-85 and SF-86 security questionnaires for accuracy
-Confront Federal job applicants regarding sensitive and personal issues
-Prepare Reports of Investigation (ROI) for government customers
-Conduct records searches at various courts and law enforcement agencies
-Conduct interviews with Subjects and Sources in order to attain factual information
-Review financial records in order to understand a Subject’s complete financial situation
-Resolve counter-intelligence issues for specific agency requests
Process Server / Investigations
September 2016 – 11/2017
Delivering various legal documents by hand to individuals involved with court cases. These documents can range from summons and subpoenas to restraining orders.
Real Estate Agent
2013 - 2016
Customer Service Manager
Yellow Pages USA, Deerfield Beach, FL
July 2007 – 2013
August 2007 – August 2009
Ameriquest Mortgage Corp., Boca Raton, FL (November 2002 - May 2006)
Assisting processor on documents to ensure strait funding. Responsible to keep the appointment with the borrower and to close the loan. Explain the documents and answer all questions. Take the extra step to provide the best customer service possible. Review all doc’s in a timely manner. Stack the files and send them to the corporate office.
Washington Mutual Bank, Delray Beach, FL (March 2001 – October 2002)
Assisting the branch manager on Loan applications and sales to meet the monthly expectations. Provide staff support and evaluation of 12 employees and a weekly work schedule. Responsible to open and close the branch. Assisting in running daily operations, ordering money and daily/weekly Audits. Provide great customer service to all customers.