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Background Investigator

Location:
Deerfield Beach, FL
Posted:
October 14, 2019

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Resume:

SUSANNA BAILETTI

**** ** ** ***

Deerfield Beach FL 33441

561-***-**** (cell)

adak51@r.postjobfree.com

PROFESSIONAL STRENGTHS

Outstanding communicational and interpersonal skills. Diplomatic in difficult situations. Enjoy the challenge of new projects and handling several projects at once. Very competent, reliable, committed and can always be counted on to get the job done. Strong research skills and strong customer service skills.

SUMMARY OF QUALIFICATIONS

Management and leadership abilities over 20 years career in the area of management and customer service. I have worked for a variety of organizations from Banking to Mortgages. Areas of expertise include:

Business Operations Management and Administration

Account payable / Invoices Team Building

Check Request Staff Support

Budgeting Training and Evaluation

Process Control Scheduling and Planning

Audit

Investigation

PROFESSIONAL EXPERIENCE

CSRA/GDIT

3170 Fairview Park Dr.

Falls Church, VA 22042 United States

11/25/2017 – 09/13/2019

Background Investigator 2 (Contracted by the NBIB-OPM)

-Review SF-85 and SF-86 security questionnaires for accuracy

-Confront Federal job applicants regarding sensitive and personal issues

-Prepare Reports of Investigation (ROI) for government customers

-Conduct records searches at various courts and law enforcement agencies

-Conduct interviews with Subjects and Sources in order to attain factual information

-Review financial records in order to understand a Subject’s complete financial situation

-Resolve counter-intelligence issues for specific agency requests

Process Server / Investigations

September 2016 – 11/2017

Delivering various legal documents by hand to individuals involved with court cases. These documents can range from summons and subpoenas to restraining orders.

Real Estate Agent

2013 - 2016

Customer Service Manager

Yellow Pages USA, Deerfield Beach, FL

July 2007 – 2013

Mortgage Broker

August 2007 – August 2009

Closing Agent

Ameriquest Mortgage Corp., Boca Raton, FL (November 2002 - May 2006)

Assisting processor on documents to ensure strait funding. Responsible to keep the appointment with the borrower and to close the loan. Explain the documents and answer all questions. Take the extra step to provide the best customer service possible. Review all doc’s in a timely manner. Stack the files and send them to the corporate office.

Assistant Manager

Washington Mutual Bank, Delray Beach, FL (March 2001 – October 2002)

Assisting the branch manager on Loan applications and sales to meet the monthly expectations. Provide staff support and evaluation of 12 employees and a weekly work schedule. Responsible to open and close the branch. Assisting in running daily operations, ordering money and daily/weekly Audits. Provide great customer service to all customers.



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