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Executive Assistant Customer Service

Tunis, Tunisia
October 14, 2019

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Abir Belkhouja

Tunis - Tunisia



Seeking a challenging role with a reputable organization to use my current knowledge in customer service & administration acquired over 14 years of experience in the most optimum manner, widen my experience and contribute positively in the development of the institution while achieving personal growth and career advancement.


Institut Superieur Des Langues De Tunis

Major: English Literature

International Air Crew Training Centre – Tunis

Flight Attendant Certificate


Total of 17 years of professional experience divided between the airline industry & administrative work

Southwest Architecture

Doha, Qatar

January 2011 to May 2017

South West Architecture (SWA) is a consulting firm that specializes in Master Planning, Design, Supervision and administration of engineering projects across broad ranges of markets, including Mixed Use, Commercial & Offices, Residential, Healthcare & Wellness, Education, Hospitality, Mosques…etc

Executive Assistant to GM


Maintain the GM’s daily schedule in coordination with the Department Heads

Act as General Assistant and Point of Contact with partners & clients

Handle daily calls to the GM’s office

Handle document flow and organize files

Prepare and write correspondence on behalf of the GM & the company.

Receive and open mail and e-mail for GM

Go through legal documents such as agreements with lawyers, confidentiality agreements, lease contracts, contractors & subcontractors contracts, contractors, sub contractors & suppliers quotations & offers & study them in detail & prepare a summary & a recommendation before submitting to GM for signature

Arrange GM’s trips abroad (both personal & business)

Handle & follow up all GM’s reward programs worldwide (Airlines – Hotels – Phone Companies)

Arrange meetings & travel / Hotel bookings of company’s guests

Maintain and update the contact database.

Manage office staff (Office boys, drivers, 2 receptionists & 1 assistant)


Successfully established a system of work for the GM’s office where there was none

Implemented memos & procedures with regards to several aspects of day to day work such as audiences with the GM, use of conference rooms, attendance…etc

Successfully organized a filing system both in hard & soft copy & created a back up to which I have access to from my private laptop in case the GM needs a document anytime

Initiated corporate agreements with major 5 star hotels in Doha, W Doha, Intercontinental Doha The City, Kempinski Doha…etc & established a network of connections with influent people in those organizations

Created a corporate account for the company with Al Maha Service which is a Meet & Assist service provided both in & out of Doha. This account saved a lot of money to the company as they use this service a lot & it made it easier for our guests to get through busy arrival terminals & get visa on arrival. The GM, his family & his personal guests are also benefiting from the service.

Established a Google Calendar for the GM’s agenda shared only between him, the VP and myself and synchronized with our mobile devices in order to be updated with entries & changes at all times

Reorganized the office boys, drivers, receptionists & assistant’s work loads for a more effective performance for each employee

Qatar Airways

Doha, Qatar

April 2000 to February 2008

State owned flag carrier of Qatar, One World Alliance Member & World’s 5 Star Airline, headquartered in Doha, the airline operates a hub-&-spoke network linking over 100 international destinations from its base in Doha using a fleet of more than 100 aircrafts and employing crew 120 different nationalities.


2000 to 2002

F2 Cabin Crew

Assumed the responsibilities of a flight attendant working in Economy Cabin and part of a team that goes from 3 to 12 other crew members depending on the aircraft type.

2002 to 2003

F1 Cabin Crew

Assumed the responsibilities of a flight attendant working in Business & Economy


2003 to 2007

Cabin Senior

Fully in charge of Economy Cabin

Assumed the responsibility of the whole flight service & safety along with being in

Duty free sales on single aisle aircrafts and of the economy cabin service, safety & Duty

Free on the wide bodied aircrafts.

2007 to 2008

Cabin Services Director

Also known as Purser, fully in charge on board, reported directly to the captain and

managed a team that varied from 6 to 18 cabin crew members including a Cabin Senior.

This last promotion at Qatar Airways came after several leadership & management

training courses conducted by world renown instructors in the field.


Moved the promotion ladder from a flight attendant working in Economy Cabin to a purser fully in charge on board in an exceptional time through hard work & dedication to personalized & excellent customer service

Worked with grace under very stressful situations at times

Successfully handled emergencies & first aid situations on board that sometimes led to emergency landings

Accumulated an immense knowledge put to practice when it comes to customer service


Language Skills:

Fluent in Arabic – English – French

Computer Skills:

Proficient in Microsoft Word – Excel - PowerPoint



Watching Movies


All certificates are available 1 can be provided upon request.

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