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Customer Service Manager

Calgary, AB, Canada
October 14, 2019

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Phone: 403-***-**** Email: Address:- 315 Heritage Drive, Southeast, Unit 116, Calgary, Alberta AB T2H 1N2


●7+ years of experience in the financial services sector (Banking)

●8+ years of experience in an office environment with a focus on customer service, problem solving and a high level of integrity

●Dynamic and flexible individual with an ability to thrive in an independent and team environment

●Excellent communication skills in English (verbal and written)

●Strong proficiency in Microsoft office

●Exceptional interpersonal skills with effective networking abilities

●Ability to work with little or no supervision without compromising professional standard


Unity Bank Plc January 2012 – October 2019

Funds Transfer Officer

●Managed the Initiation, tracking, and verification of daily wire requests

●Processing of internal funds transfers, outward clearing and tax remittances

●Transferred funds for customers as per customers instructions in a safe and secure manner by observing due diligence at all times

●Ensure customers' instructions are properly reviewed before processing

●Involved in the receipt and disbursement of cash to customers

●Tasked with daily loading and balancing of the Bank Automated Teller Machine

●Ensured operational compliance in daily processes through maintenance of adequate record keeping of daily and monthly transaction documents made readily available for audit purposes

●Produced bi-weekly and monthly activity report and transaction on peculiar transfer or payment services offered to Bank Customers

●Ensured all remittances for customers and regulatory agencies are handled within the agreed time-frame

●Ensured daily and weekly balancing of internal funds transfer accounts such as Manager's Cheques, Cash Advance, etc

Customer Service Officer

●Attended to customer requests and provided assistance/support where needed

●Opened and maintained various customer accounts by recording account information

●Assisted relationship managers in handling customers from different business parties and find the right solutions for customers

●Recommended potential products or services to management by collecting customer information and analyzing customer needs

●Prepared product or service reports by collecting and analyzing customer information.

●Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution

●Acted as major contact point with customers support functions to ensure smooth account operations

●Contacted customers to build relationship and respond to enquiries on account or operational matters

MICR Officer

●Processing of Managers Cheques, withdrawal cheque booklets and other withdrawal booklets

Suleiman & Co Chartered Accountants October 2011 – December 2011


●Participated in actual stock count of client’s stock items and asset verification

●Ensured that all receipts and expenditure have been properly accounted for

●Ensured compliance with established internal control procedures

●Verified assets and liabilities by comparing physical items to documented data

●Preparation and examination of financial records

●Preparation of special audit and control reports by collecting and analyzing trends

Board of Internal Revenue November 2010 – September 2011

Tax Auditor

●Auditing of organization’s payroll

●Remittance of withholding tax

●Liaise with both internal and 3P external auditors

Nigerite Nigeria Limited January 2005 – July 2005

Store Keeper

Managed physical inventory and ensured stock integrity

Involved in the verification of ledgers, statements and supporting documents

Responsible for overseeing and administering the operations of the store


●Member of the Millennium Development Goals CDS (Community Development 2010

Service) group during my National youth Service


Master of Business Administration – Finance 2015

Obafemi Awolowo University, Osun Nigeria

Canada Equivalency – Master’s Degree (Evaluation by World Education Services)

Bachelor of Science, Accounting (Second Class (Upper Division) 2010

Lead City University, Oyo Nigeria

Canada Equivalency – Bachelor’s Degree (Evaluation by World Education Services)


●Proficiency Certificate in Management - Associate member, Nigerian Institute of Management (Chartered)

●Microsoft Office Suite

●Effective Customer Service

References are available on request.

Financial Services Professional

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