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Desktop Support Engineer

Bangalore, Karnataka, India
October 09, 2019

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Gireesh Nair

Bangalore, Karnataka, India

Cell: +91-789******* * Email:


Summary of Qualifications

Having a great exposure & Knowledge on GCP, AWS & Microsoft Azure Cloud Services.

Design Microsoft Azure infrastructure and networking. Also Implementing Microsoft Azure Infrastructure Solutions, regional and high availability.

Integrate the Cloud Platform with the firms Identity and Access Management systems (Active Directory & SSO) and leverage industry best practices for Authentication and Authorization.

Deep experience in Internet Protocol (IP), firewalls, encryption, intrusion detection systems, Web filtering, authentication and authorization methodologies.

Knowledge of industry standard DevOps tools (Ansible, git, Docker, Kubernetes, Jenkins, Selenium).

3 years' experience with understanding of Compliance needs across Industry verticals - PCI, HIPAA, ISO, PHI data.

Conducting vulnerability assessments and penetration testing (application and or infrastructure) and articulating security issues to technical and non-technical audience.

Hands on experience with multiple Operating Systems, Virtualization and Storage Systems: Linux (CentOS, Kali, Ubuntu/Debian), Windows Server, SAN/Ethernet/IB fabric management design.

Certified in CEH V-10, Azure Architect, AWS & Splunk. Pursuing ECSA, CISSP, CCSK,CCSP.

Professional Experience

Senior Associate 2016 - Till Date eMids Technology Pvt Ltd, Bangalore, India (Azure, AWS, SCCM, Vulnerability Assessment, Operations).

Responding to calls & requests from the monitoring teams and other internal customers to assist in troubleshooting level 1 and level 2 network/firewall issues.

Work with strategic customers as an advisory architect and developer on engineering solutions of significant scale/volume/complexity on Azure.

Manages implementation of IT security and risk management framework/tools.

Performs remediation testing & reporting through the application of expert ethical hacking and penetration techniques in a fast-paced, highly technical environment.

Performing the regular activity in SCCM of Asset Management, Boundary collection and Patch Deployment.

Associate Aug 2015- June 2016 HCL Info Systems, Bangalore, India (Server, Virtualization, Application support, Operations).

Handle the tasks of providing on-site server-support as well as assist in resolving issues related to hardware, operating systems and configurations.

Assist senior level engineer in troubleshooting functions involving file/print servers and backup/storage servers.

Responsible for maintaining data integrity of various servers. e Attended the L2 level of incident calls, Outlook & Network Printers.

Ensure that the server security is in accordance with the established standards and best practices.

Perform responsibilities of reporting outages and document events in accordance with established procedures.

Desktop Support Engineer Apr 2014 - June 2015 Infinite Solutions, Bangalore, India. (Desktop Support, Remote Application Support, Engineering Applications.)

Diagnose and rectify Operating System and Hardware related problems.

Remote Support to all client-side pc's finding issues & fixes it through remotely.

Configuring application software's, office tools, configuring network cards, troubleshooting hardware / software problems.

Configuring Local & Network Printers and basic troubleshooting.

Installing various Microsoft office tools to the customers, Configuring Outlook Mail & maintenance.


Bachelor of Engineering, Anna University 2010 - 2014

Graduated with a 6.8 CGPA.

Concentration in Core Electronics & Computer Networks.

Higher Secondary 2008 – 2010

Higher secondary education in Scott Christian Higher Secondary School with the Percentage of 84%.

Concentration in Electrical and Electronics Domestic Appliances.

High School 2007 – 2008

General subject with Mathematics and Science and with the Aggregate percentage of 68%.

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