Front Desk Customer Service

VIKAS RANA

ADDRESS ** ********** **, ********, *******,

CANADA, L6P2G8

CONTACT +1 -647-***-****

EMAIL *************@*****.***

LINKEDIN HTTPS:/ /WWW.LINKEDIN.COM/IN/VIKAS-RANA-54134294 HIGHLIGHT OF SKILLS

● Currently working in FirstService Residential as a Security Site Supervisor. Serving at the front desk and leading a team of front desk associates.

● Excellent verbal and writing skills

● Ensuring safety and secure the site.

● Responding to the complaints received from residents as well as from management in effective time manner.

● Investigating all incidents

● Preparing video footages for all legal purposes.

● Enforcing Trespassing Act on site for suspicious vehicles.

● All record keeping in well professional manner.

● Team leadership qualities by providing efficient work on site. EDUCATION

CONSTRUCTION PROJECT MANAGEMENT JAN 2017 - PRESENT LAMBTON COLLEGE, TORONTO, ON

CIVIL ENGINEERING AUG 2011 – JAN 2016

SRI SAI UNIVERSITY, H.P, INDIA

WORK EXPERIENCE

FIRSTSERVICE RESIDENTIAL SEP 2018 – PRESENT

VALHALLA INN SITE SUPERVISOR PRESENT

● Preparing schedules.

● Preparing all reports and report to Service managers and Property Managers.

● Monitoring access control and provide efficient customer service to all residents.

● Monitoring more than 900 units in three high rise towers and 68 townhouses.

● Patrolling exterior and interior to enforce trespassing law.

● Provide onsite training of all emergency procedures, Fire Panel, Flood, Power Outrage and evacuation plans to all new hired security guards.

ULTIMATE SECURITY SEP 2017 – AUG 2018

PINEWOOD ESTATE VAUGHAN JUNE 2018- AUG 2018

● Preparing Vehicle Inspection Reports, Daily Logs and Incidents reports into iPad.

● Secure the property by conducting foot patrols and vehicle patrols.

● Mobile support for security alarm system.

● Resolving all problems on time.

● Enforcing the trespassing act at the site.

LEXINGTON CONDOMINIUM DEC 2017-JUNE 2018

● Prepared all reports.

● Monitored access control and provide customer service to all residents.

● Resolved all complaints are coming from residents.

● Monitored more than 200 units in the building.

● Patrol exterior and interior to enforce trespassing act

● Monitoring access control system.

CONSTRUCTION SITES SEP 2017- DEC 2017

● Secure the property by continues on-site presence and foot patrols. REGAL SECURITY COMPANY OCT 2017 – JAN 2018

ACCESS RESTORATION SERVICES VAUGHAN

● Monitoring property through CCTV and foot patrols.

● Lead the team to provide excellent service to the client.

● Checking ID’s of all workers to provide access to the building, and prepared proper records. CERTIFICATION

● Ontario Security License

● Ontario Driving license G with the Clean abstract.

● First aid and CPR

● WHIMS certificate of completion

REFERENCE

Junaid Mahmood Octavio Umana

Service Manager Service Manager

FirstService Residential FirstService Residential

Contact: +1-416-***-**** Contact: +1-647-***-****

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