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Sales Representative Customer Service

Portsmouth, VA
October 09, 2019

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Antonio Childs

Key Skills

Sales, via telephone and in-person; Customer Service; Client Relations; Problem Solving; Meeting KPI’s Professional Experience

Supreme Concepts

Supervisor, May 2016 – Present

• Company maintains a Verizon/Fios Contract, selling TV, Internet and Cable packages door to door

• Facilitate orientation and training, conduct background checks and manage 47 employees in the #1 sales office out of 10 branches in the district

ARAI Americas

Clerical/Shipping & Receiving Clerk. September 2015 – August 2016

• Provided quotations to clients on parts including pricing, weights, freight charges etc.

• In person and over the phone client interaction

• Ensured accuracy of orders, verifying inventory, shipping methods, pricing etc.

• Followed up to ensure products were delivered timely and without damage

• Participated in conducting new client tours and attended new client meetings Colonial Crossings of Williamsburg

Collections Specialist, May 2009 – June 2017

• Collect mortgage debt from clients owning resort property

• Obtain late fees, set up future payments, payment plans etc.

• High volume work, requiring an attention to detail and excellent customer service Sprint/Nextel

Account Services Representative, July 2007 – September 2010

• Worked in the retention department, resolving customer complaints and provide solutions

• Main objective was to prevent customers from cancelling their services

• 80% effective in retaining accounts

Telespectrum for Verizon

Sales Representative, December 2006 – May 2010

• Strived to win back previous valued customers and/or upgrade current customers in a call center setting

• Educate customers on Verizon’s high-speed internet service and toll free service IMA

Telemarketer/Closer, May 2006 – June 2011

• Contacted customers regarding the purchase magazine subscriptions in a call center environment

• Promoted to the payment department

FDB Brakes

Shipping Clerk/Grinder

• Ensured that adequate supplies were at employee stations and monitored continual movement of conveyors and lines

• Grinded 2500-5000 brake shoes to be packed as and when needed to meet production goals

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