Resume

Sign in

Procurement, supply chain management, customer services, Administrativ

Location:
Dublin, Ireland
Posted:
October 09, 2019

Contact this candidate

Resume:

MOSUNMOLA OWOSHAGBA

** ******* ****, ****** ****. Artane, Dublin 5

adajs2@r.postjobfree.com / 089-*******

PROFESSIONAL PROFILE

Experienced and driven customer service professional with expertise in customer services, hospitality, banking and administrative management. I have technical proficiency in MS office, G Suite, ERP software, amortization schedule calculator and a proven ability to work in a busy team environment with the ability to collaborate with stakeholders in order to achieve a common goal. I have strong interpersonal, communication and analytical skills and welcome the opportunity to work on my own initiative or as part of a team.

EDUCATION & FURTHER TRAINING

Academy of Aviation, Passenger Services Induction MAY 2019

A four-day interactive course which included a combination of theoretical and practical components in a simulated check-in mock-up. Modules included:

Ground Handling Procedures

Aviation Security

Health and Safety Procedures

Customer Care and Communication Skills

Manual Check-in / Boarding and Arrivals Procedures

Personal Presentation and Uniform Grooming Standards

Manual Handling Training Course DEC 2018

Primary Food Safety Level 1 Course DEC 2018

Griffith College Dublin

MSc International Procurement and Supply Management OCT 2017

Modules: Strategic Procurement and Supply Management. Management Accounting and Control, International Marketing Management, Globalisation and Corporate Responsibility, Economics and Risk Assessment 1and 2, Strategic Human Resource Management, International Strategy, Business Research Methods

Griffith College Dublin

Professional Certificate in International Business JUN 2016

University of Maiduguri

B. A English Language JUN 2013

PROFESSIONAL EXPERIENCE

Sky Handling Partner, Dublin Airport JUN 2019 to date

Position: CUSTOMER SERVICES AGENT

Airport Ticketing Sales Desk

Arrival and Transfer Services

Check-in Services

Dedicated Passenger Services

Gate Services

Lost and Found, Baggage Tracing Services

Special Passenger and VIP Services

Noel Recruitment, Dublin-Ireland DEC 2018 to date.

Position: CATERING ASSISTANT (Hospital and Nursing homes) Garda Vetted

• Serving Patients and residents choice of food

• Ensuring all food hygiene are followed

• Giving patients the right meals and textures as directed under the supervision of a nurse

• Ensuring all food preparation areas are cleaned and in the right order

Staffline Recruitment (Keelings Packhouse), Dublin-Ireland DEC 2016 – NOV 2018

Position: GENERAL OPERATOR/INVENTORY CONTROL

·Internal system management and data processing

·Collaborated with team leader on quantity of goods needed for the shift’s production

·Inventory control through cycle count/ stock-keeping

·Maintained the right balance of stock on my team using the KBS/ ERP software system

River Island Fashion and Apparel, Dublin-Ireland NOV 2017 – JAN 2018

Position: Sales/Customer Advisor

●Sorted goods needed by customers from stockroom

●Resolved customer’s complaint on phone and in store

●Ensured store was always neat and garment arranged attractively

●Cashier - Received sales deposits, cash returns and balancing end of day reports.

Platinum Mortgage Bank, Abuja-Nigeria JUN 2013 – DEC 2015

Position: Customer Service Executive

●Service Orientation - Actively helped people, answered queries and resolved complaints

●Created and monitored customer’s account and efficiently handled phone calls

●Amortization table - calculated loans pay off, set up and adding up endued interest rates

●Data entry and administrative duties

●Cheque processing, verification and cheque clearing

●Debt recovery and giving professional financial advice

Bondwell Insurance Brokers, Abuja-Nigeria 2010 – 2012 (summer holidays)

Position: Operations and office administrator (Intern)

·Oversaw and comprehensively prepared proposal documents

·Customer Services which included answering phones and receiving walk-in customers

·Maintained office supply inventory and travelled when required

·Filed and maintained customer insurance documents and processed payments

ADDITIONAL SKILLS

●Problem analysis and problem solving

●Excellent Time Management and presentation skills

●G suite, KBS/ ERP software system, Microsoft office – very strong Excel and PowerPoint skills

●Excellent Communication skills - (verbal, listening and written)

INTERESTS and HOBBIES

I like to play board games (chess and scrabble), enjoy reading novels, basketball and cooking. I also enjoy travelling and experiencing new cultures and cuisine.

References available on request.



Contact this candidate