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Manager

Location:
Las Vegas, NV
Posted:
October 08, 2019

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Resume:

REBECCA BLOK

adajme@r.postjobfree.com 702-***-****

*** ********** ***** ***, *** Vegas, Nevada 89123

PROFESSIONAL SUMMARY

Multi-tasking Manager well-known for creating positive environments where employees can thrive and succeed. Detailed, quick-paced and a true team player. Pursuing a new management role where hard work and dedication will be highly valued.

SKILLS

Relationship building

Team leadership

Team building

Marketing

Customer and client relations

Retail sales

Natural leader

Strong work ethic

Sales experience

Upselling techniques

Customer service-oriented

WORK HISTORY

Multi-Office Manager/Tax Professional H&R Block - Las Vegas, NV 11/17 – Current

Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public.

Collaborated with Acting General Manager & Pre-Season Manager to develop scopes and implement project plans.

Cultivated and strengthened lasting client relationships.

Delivered customized and effective solutions to clients that met unique demands.

Maintained project quality with a hands-on management style.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Actively pursued personal learning and development opportunities.

Supervised 30 plus employees divided between two tax offices and implemented the proper division of responsibilities.

Prepared accurate tax returns of different levels of complexity including, but not limited to retirement, schedule A, schedule B, schedule C and tuition using a high degree of ethics and integrity

Researched complex tax situations from IRS tax notices and corrected by either amending, or conversing with the proper IRS Department to close out the client’s delinquent account

Executive Assistant Vegas Signs, Inc. – Las Vegas, NV. 2017 – 2019

Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.

Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.

Facilitated & organized record retrieval & access by maintaining filing system for both in-house and discharged clients.

Processed accounts receivable and accounts payable through QuickBooks program.

Indexed, cataloged and stored physical records.

Created reports and presentations.

Maintained computer and physical filing systems.

Applied, submitted, corrected, paid and filed building permits at the county offices.

Office Manager Rob's Tax Service II - Las Vegas, NV 2012 - 2015

Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.

Contacted clients regarding unpaid and underpaid accounts to resolve any issues.

Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.

Facilitated & organized record retrieval & access by maintaining filing system for both in-house and discharged clients.

Processed accounts receivable and accounts payable.

Indexed, cataloged and stored physical records.

Created reports and presentations.

Maintained computer and physical filing systems.

Store Manager Tan Factory - Las Vegas, NV 2004 - 2006

Generated repeat business through exceptional customer service.

Responded to customer concerns with friendly and knowledgeable service.

Increased profits through effective sales training and troubleshooting profit loss areas.

Interviewed job candidates and made staffing decisions.

Counted cash drawers and made bank deposits.

Hired, trained and evaluated personnel in sales and marketing.

Planned budgets and authorized payments and merchandise returns.

Assigned employees to specific duties to best meet the needs of the store.

Reported to the district manager regarding all store and staff issues.

Scheduled and led weekly store meetings for all employees.

Directed work of as many as 15 employees focused on Sales/Customer Services.

Completed all daily tasks and special assignments with an efficient and quality-driven approach.

Implemented a new ordering process and identified poor work habits to improve process effectiveness.

Instructed staff on appropriately handling difficult and complicated sales.

AR Coordinator l Pharmaceutical Temps of Las Vegas - Summerlin, NV 2000 – 2001

Processed all incoming mail

Maintain and update electronic timesheet program user profiles, and run reports required to

determine payroll adjustments

Involved in evaluating upgrading and implementing computer system to process payroll and time tracking

Processes credit applications from clients with our A/R insurance carrier (if applicable) or our internal

credit approval process.

Reviews and maintains A/R client credit limits

Responsible for collection of accounts receivable

ACCOMPLISHMENTS

Exceeded monthly store sales goals 12 months in a row.

Managed a store that exceeded company expectations in every category during the 1st thru 4th quarter.

Achieved status as one of Tan Factory's top sales performers in the region comprised of 13 stores.

Managed more than 2000 customers during demanding sales events in an effective and gracious manner.

Managed and led a team of 30 plus Retail Sales Associates and Income Tax Preparers



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