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Customer Service Manager

Location:
Laplata, MD, 20646
Salary:
17
Posted:
October 08, 2019

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Resume:

ANITA V. PIXLEY

**** ****** *****

LaPlata, MD **646

443-***-****

adajl6@r.postjobfree.com

HIGHLIGHTS

Dedicated Team Player

Problem Resolution Ability

Patient / Family Focused

Joint Commission Compliant

Communicates Effectively

Staff Management

Excellent Interpersonal & Coaching Skills

Detail-Oriented

ACCOMPLISHMENTS

Supervises 20 EVS employees, volunteers and provides assistance in hands on training and career development for employees in hospital setting. Great Communicate Skills. Provide appropriate feedback during employee coaching. Train Staff on Infection Control Process plus demonstrates through actions its importance. Very efficient in identifying and addressing issues to prevent future complaints

EXPERIENCE

EVS Supervisor 05/2009 – Present

Crothall Healthcare - University of Maryland Charles Regional Medical Center

LaPlata, MD 20646

Supervise a team of twenty (20) employees

Hands on Supervisor, assist in cleaning rooms, utilizing High Profile Cleaning (HPC)

Train all new employees, setup and breakdown meeting rooms

Responsible for daily assignments including scheduling and staffing

Housekeeping Aide 10/2010 - Present

Latin America Services / Naval Ordinance Station

Indian Head, MD 20646

Clean and sanitize rooms

Vacuum floors, pull trash, wipe down tables, sweep and mop floors

Mailer / Inserter 06/87 – 06/08

Gazette Newspaper

Waldorf, MD 20601

Responsible for running machines

Fed pockets, Sorted Mail and Run jobs

Swing Manager 10/84 – 06/04

McDonalds Restaurant

LaPlata, MD 20646

Responsible for entire shift, cash management, customer service

Office Aide

Board of Education (CETA) 7/81 – 9/81

Pomfret, MD 20675

Responsible for providing customer service by answering phones, filing, typing, errands, etc.

EDUCATION

College of Southern Maryland 2010

Charles County Vo-Tech 1984

Certificate in Child Care

Maurice J. McDonough HS

Diploma 1984



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