Administrative Assistant Customer Service

****-** ****** ***, ***********, ON, M*L*P* Tel: 647-***-**** ************@*****.***

NAZNIN ASHRAF

ACCOUNTING CLERK AND ADMINISTRATIVE ASSISTANT

A professional Accounting & Administrative clerk who is able to review and maintain accounting records by entering balances and calculating interest on loans, bank accounts, and credit accounts using accounting spreadsheets, related software’s and databases.

HIGHLIGHTS OF QUALIFICATIONS

5 years of experience inAdministrative, Accounting andCustomer Service with Bank andRetail Industries

Knowledge of accounting procedures/principles and payroll

Proficient in: Sage 50 (Simply Accounting), QuickBooks, ERP 300 (ACCPAC), MS Word, Excel, Outlook, and Internet

Able to handle all businesses related to bookkeeping, accounting, disbursements, voucher making etc.

Excellent in banking functions, accounts receivable, accounts payable, general ledger, payroll, bank activities, reconciliation, and preparation of various types of financial statements etc.

Proficient in calculating costs of materials, overhead and other expenses based on estimates, quotations, and price lists

Skilled in preparing period or cost statements or reports, handling cash, credit card payments and point of sale machines

Able to calculate and prepare cheques for payroll

Excellent communication and interpersonal skills.

Accurate, deadline-oriented and analytical self-starter with the ability to multi-task

Hardworking team player, able to work well independently with minimum supervision

Reliable, trustworthy and self-motivated problem-solver

Experience with systems and databases used for financial information management and reporting

RELATED WORK EXPERIENCE

Administrative Assistant (Volunteer) Feb2018–June 2018

WoodGreen Income Tax Clinic, Toronto, ON

Maintaining confidential client database and legal records

Responding to incoming calls and conduct/assist in screening interested individuals over the phone

Prescreening questionnaire to determine eligibility of the clients

Calling existing clients for booking appointments for current year tax filing

Customer Service Officer 2008-2009

Eastern Bank Ltd, Bangladesh

Received and responded to customers inquiries on account balances, transaction details, statements and fees charges

Processed customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments,

money orders, certified cheques and other related banking transactions

Processed information required for the provision of services, such as opening accountsand savings plans and purchasing bonds

Answered enquiries and resolved problems or discrepancies concerning customers' accounts

Informed customers of available banking products and services to address their needs

OTHER WORK EXPERIENCE

Sales Associate 2018-todate

TJX Canada

Cashier Aug-Dec2018

Canadian Tire

Customer Service 2011-2014

The Daily Perk Coffee Co.

Cashier 2009-2010

Sbarro The Italian Eatery

EDUCATION AND PROFESSIONAL TRAINING

Diploma in Accounting and Payroll Administration Jan-Sep 2019

North American College of Information Technology

Advanced Diploma in Business Administration - Accounting 2016 - 2017

Centennial College, Scarborough, ON

Bachelor Degree in Business Administration (Finance & Banking) 2004 -2008

International Islamic University Chittagong, Bangladesh

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate