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Manager Customer Service

Location:
Montreal, QC, Canada
Posted:
October 07, 2019

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Resume:

POOJAN PENDAL ***-**** Avenue Linton, H*S-*T*

Information Tech Program Analyst Email: adajch@r.postjobfree.com Phone: 514-***-****

Post Graduate Diploma LinkedIn: www.linkedin.com/in/poojanpendal4496a

Executive Summary

Seeking a challenging position and striving for excellence in a role of Web & Application Developer by enhancing my technical skills in software and application development Strong co-ordination skills and effective linking of ideas according to the business requirement by utilizing my logical and reasoning abilities Strong Knowledge in Process analysis and workflow optimization Customer service oriented, teamwork and collaboration with adaptive and focused attitude Flexible, quick learner and achievement-oriented individual Providing transparency with organization objectives & senior leader decisions Excellent communication skills, talking to peers and team members, and presenting with clear and concise content.

Professional Experience

Shreeji Infraspace Pvt Ltd, Gujarat, India. January 2018 to July 2018

Successfully developed a Web & mobile Application named as “R & C System” using Java as a programming language and frameworks like JSP, Hibernate and servlets.

Conducted efficient planning of modules required for the system by defining its relationship model and class diagram using Visual studio paradigm.

Applied MySQL as a tool for database. Worked on template by changing its layout and design using CSS and HTML.

Internship

Hi-Tech Distribution Inc. Academic Project

Hi-Tech Distribution Inc. is supplying computer science books to nearly all the colleges and universities in Quebec. This application is developed within Hi-Tech’s business rules. Application is divided under five categories each representing unique personas e.g. MIS Manager, Sales Manager, etc. Besides, the application is developed under different technical requirements database programming with ADO.Net with connected and disconnected mode (dataset), Entity Framework. Application is created utilizing LINQ and lambda expression with regards to EF.

O-Points Of Sale June 2016 – Nov 2016

This system has been making intermediaries for companies to deliver their products to the end user without needing to own whole supplying chain. Retailers get all the benefits through this application and the company easily sells their major quantity of products.

A web based application developed using Object –Oriented approach by using Eclipse software and JSP as a Programming Language.

Demonstrated the idea in the form of use cases, Work flows, E-R Diagrams, Sequence diagram using UML.

My SQL for database and Microsoft visual studio an editing tools for database.

System consisted 3 modules Admin, Employee, Vendor and GPS Tracking locator to identify the location.

Personalise Store & User Engagement Dec 2016 – April 2017

In this application user have their own cart in which they can add their products and buy them without standing in queue with barcode scanning from their device.

A web based application developed using Object –Oriented approach by using Eclipse software and JSP as a Programming Language.

Demonstrated the idea in the form of use cases, Work flows, E-R Diagrams, Sequence diagram using UML.

System consisted 3 modules Admin, Employee, Vendor and Barcode scanning from the mobile.

Technical Skills and Knowledge

Programming: C, C++, C#, HTML/CSS, JAVA, JavaScript, frameworks: Hibernate. Database: MySQL, Microsoft SQLServer, Oracle, IDE: Visual Studio, Eclipse, Android Studio, and NetBeans. Web Development: Xml, PHP, JSP.

Education

AEC Information Technology and Program Analysis Sept 2018 - Dec 2019 LaSalle College, Montreal, Canada.

Focused on Programming, Software Development Project, Emerging Technologies, Mobile Application and Android Development, Swift Code.

Worked for academic projects on Website Designing, Software Development and Android Applications.

Computer Science Engineering (Bachelor of Engineering) Sept 2013 – May 2017 Gujarat Technological University, India.

Focused on Web Technology and Programming, Object oriented Analysis Design and UML, Advance Java Technology, Cloud Computing and Mobile Application

Relevant Projects Include: Tracking System, Barcode Scanning.

Certifications

Foundation of object C/C++ 2014 C-DAC Computer

Java 2015-2016 Tops Technologies



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