ROWENA LLENA NICOLAS
Contact No.: +974-****-****
Current Location: Al Mansoura, Doha Qatar
To be part of the organization, where I can be able to share and develop my knowledge, skills and experience. I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities.
Pound and Flatterie Restaurant (Conccetti Globali Inc.)
Mall of Asia Pasay City (MOA)
Assistant Store Manager
July 9, 2018 up to January 28, 2019
·Responsible in cash count during operation
·Maintain store cleanliness
·Check product availability and equipment it it’s functioning well before operation
·Prepare daily and weekly sales report
·Conduct feedback and check back to ensure customer’s satisfaction
·Responsible in giving sales forecast everyday
·Push all the servers to upsell and suggest high Average Check Product to achieve sales target.
Casper and Gambinis Restaurant (Aida Trading Inc. /AL MANA)
Sept. 7, 2017 up to February 28, 2018
Responsible to manage all the dining staff during operation by checking their proper
grooming and standard set up during opening and closing shift.
Responsible in cash count during operation
Conduct feedback and check back every table to ensure that our guest are
satisfied to our food and service
Prepare daily and weekly report sales
Chowking Food Corporation (JTC COMPANY)
Edsa Rotonda Pasay City, Manila Philippines,
Assistant Store Manager
Functions: Service Quality Manager (SQM) and Human Resource Manager (HRM)
Jan.10 2012 up to March 15, 2017
·Responsible in creating and adjusting schedule every week according to its sales target in order to complete the lineup manning during operation.
·Responsible to all store equipment and ensure that all are functioning well during operation.
·Responsible to manage all the dining staff and kitchen staff especially during my shift by checking all grooming and standard product during operation.
·Ensure all the products are hot clean, fresh and safe before serving.
·Responsible in cash count during operation.
·Responsible for the staff and customers safety by checking the store equipment, products and store location.
·Responsible in making sales strategies to boost sales every day.
·Responsible to assist the customer specially when they have concerns regarding their order and ensure that they will satisfy our service before they leave for them to patronize our product.
·Responsible in monitoring our sales and do some tactics to beat the target everyday by giving target sales per shift to the service staff and cashiers.
·Prepare daily and weekly sales report.
·Participate meetings and seminars for sales strategies and customer relation advancement.
·Motivate and coach all the staff for productive results.
Kuwait Food Company (KFC)
Team Member (Cashier)
November 19, 2008 up to May 18, 2010
·Assisting our valued customer’s needs.
·Ensured that each customer receives outstanding service by providing a friendly and safe environment.
·Performed daily cash count.
·Preparing all the orders and check all the products if it is fresh, hot and clean.
August 8, 2007 to January 12, 2008
·Spreading news information in the environment.
·Update all current events.
·Writing current news and follow up news report.
·Responsible to reveal the truth and events occurred in the local government.
Philippines, City Local Government
City Information office staff
December 16, 2007 to June 21, 2008
·Responsible to entertain guest that needs information regarding the government rules.
·Responsible to write and post bulletin report every day.
·Preparing all report of the events in the city as well as the province for documentation.
·Assisting our head officer in writing reports in every department for update.
On-the-job training in all departments at Top Plaza Hotel
Date: Aug.-Sept 2006
Service Management Trainee Program (SMTP)
Date: Jan.10, 2012- March 16, 2012
SKILLS AND CAPABILITIES:
Computer literate (Microsoft Office Applications)
Good communication skills in English both oral and written
Ability to build and maintain relationship
Team working skills, able to deal with different types of people
Flexible and hardworking
College: Andres Bonifacio College
March 2005 to 2006; Dipolog City, Philippines
Course: AB MASS COMMUNICATION (Graduate)
Age: 33 years old.
Date of birth: April 6, 1986
Civil Status: Married
Weight: 140 lbs.
I hereby declare to be honest of all information concluded and experience related in these curriculum vitae.
Rowena L. Nicolas