SUZANNE H. ITZKO
215-***-**** email@example.com LinkedIn
Inclusive Leadership Team Building Internal/External Communications Recruitment Succession Planning Management Diversity & Inclusion Strategies Fiscal Management Excellent Oral & Verbal Skills Workforce Engagement Stakeholder Collaboration Client Engagement & Support Staffing
Customer-centered leader of complex, cross-functional, high-profile business operations and transformation—delivering efficient, high-quality, and sustainable performance and financial results.
§ Proven people leader, building and aligning teams to adapt to internal challenges and strategic goals, and developing high-caliber leadership talent.
§ Collaborative partner—internally and externally—forging relationships to engage all stakeholders in lasting change.
§ Highly analytical, able to synthesize data for short-term and long-term decisions in support of separate and distinct business areas with diverse challenges and needs. PROFESSIONAL EXPERIENCE
DEPUTY SECRETARY, ADMINISTRATION
MARCH 2008-JANUARY 2011 AND FEBRUARY 2015-JULY 2019 PENNSYLVANIA DEPARTMENT OF TRANSPORTATION, HARRISBURG, PA Managed the third largest agency in Pennsylvania State government. Scope: 12,000+ employees, 4,000+ department owned/leased properties and $10 billion annual budget. Directed the Bureaus of Office Services, Equal Opportunity, Innovations, Fiscal Management, Human Resources and Information Technology in support of Highway Administration, Driver and Vehicle Services, Multi-Modal Transportation and Planning Deputates.
§ Transformed organizational culture through the agency’s first comprehensive Diversity and Inclusion (D&I) Program.
o Collaborated with external partners to deliver external outreach sessions statewide to attract small and diverse businesses to bid on PENNDOT contracts.
o Implemented D&I training for all agency staff, beginning with agency leadership. o Led the revision of marketing materials to attract diverse individuals to work at PENNDOT and create a more inclusive environment for existing staff.
§ Reinvigorated agency recruitment strategies.
o Established relationships with diverse organizations to attract new employees. o Expanded outreach to students through outreach events, open house events at field offices, expanded internship opportunities for high school and college students. o Developed the PennDOT “Innovations Challenge” for high school students.
§ Invited by national organizations to present on behalf of PENNDOT. o Presented at the American Association of State Highway and Transportation Officials’ (AASHTO) 2019 Agency Administration Conference on “Civil Rights in PENNDOT’s Project Delivery Program”. o Presented at the 2018 Northeast Association of State Transportation Officials’ Conference on “Diversity and Inclusion at PENNDOT”.
o Moderated the “Women of PENNDOT” panel at the Women in Transportation Seminar 2019 Statewide Conference.
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CHIEF OF STAFF AND DEPUTY AUDITOR GENERAL FOR ADMINISTRATION JANUARY 2013-FEBRUARY 2015
PENNSYLVANIA DEPARTMENT OF THE AUDITOR GENERAL, HARRISBURG, PA As Chief of Staff to Pennsylvania’s Auditor General, developed internal policies, oversaw internal and external communications strategy, and led daily operations of the Department. As Deputy Auditor General for Administration, directed Human Resources, Information Technology, Support Services, Budget and Financial Management, Training. Served concurrently in both roles during tenure.
§ Restored fiscal stability and balanced the budget at a time when the agency was projected to miss two payrolls at the end of the fiscal year.
o Increased the use of technology to improve efficiency of audit field staff. o Maximized cost efficiencies and savings through collaborations with other Commonwealth agencies. o Implemented telework policy for field staff throughout the state.
§ Effective fiscal management resulted in subsequent budget surpluses. o Invested surplus funds in increased training opportunities and year-end bonuses for all staff.
§ Engaged the agency workforce.
o Implemented proactive communications with staff including weekly e-mail updates. o Developed first ever agency-wide executive staff briefing for all agency staff. o Initiated first D&I training for all agency staff. ECONOMIC DEVELOPMENT CONSULTANT, 2011-2012
DELTA DEVELOPMENT GROUP & GOVERNOR’S OFFICE OF THE BUDGET HARRISBURG, PA As a private consultant, expanded the firm’s number of clients through successful marketing efforts and excellent client support.
• Supported clients as subject matter expert in Commonwealth’s Redevelopment Assistance Program (RACP). o Guided clients through grant application submission and compliance with program regulations and State laws.
o Secured $30 million in grant funding for the firm’s clients, statewide.
• Served as contract consultant to the Governor’s Office of the Budget for the RACP. o Managed 19 separate and distinct projects statewide during nine month consultant contract. o Responsible for advising grantees on compliance with State law and regulations including project scope requirements, conducting site visits and reviewing payrolls. o Developed detailed reports for the Governor’s Office of the Budget that were on-time and on-budget. SPECIAL ASSISTANT TO THE GOVERNOR, JANUARY 2003-MARCH 2008 OFFICE OF THE GOVERNOR OF PENNSYLVANIA, HARRISBURG, PA As a direct report to the Governor of Pennsylvania, managed all discretionary (capital and operating) funding programs.
§ Responsible for the RACP for economic development projects with minimum project costs of $1 million. o Worked closely with stakeholders including developers, local governments, economic development agencies, elected officials at all levels of government. o Coordinated media events with Governor’s Office of Communications. o Partnered with other Commonwealth agencies.
§ Responsible for the Public Improvement Program for Commonwealth-owned facilities. o Led the development of five-year capital spending plan which included collaboration with Cabinet officials and presenting recommendations to the Governor.
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UNIVERSITY OF PENNSYLVANIA, Philadelphia, Pennsylvania Master of Government Administration THE GEORGE WASHINGTON UNIVERSITY, Washington, D.C. Bachelor of Business Economics and Public Policy, Minor in Art History
UNIVERSITY OF LIMERICK, Limerick, Republic of Ireland Study Abroad